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Goway Travel Agency, Sydney, Australia

Redland Bay...
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Goway Travel Agency, Sydney, Australia

It is difficult to find information/reviews about this company and even more difficult to find anything on the Sydney office. My recent dealings with them are the most horrendous agent experience ever and I really feel that someone should start this conversation...

In August lat year I booked and paid for a short Croatian cruise for this coming July. Two days after payment, I was told I had to pay extra; so I did. The original booking agent left employment with Goway a month after taking my booking. Her replacement is Lisa in the Sydney office.

I STILL do not have a voucher for this cruise, nor any information from Goway whatsoever...not even the address of the port nor time to board! I fly out next week.

My emails, telephone messages and even her promises to call me back all are left unanswered and not done. I eventually contacted the cruise directly who confirmed that there was a booking made but that i had to get my docs from the agent of course. This didn't raise a response from the agent either.

Fearing that Goway had not paid for the cruise, I contacted the cruise line again a week ago and relayed my story, sending them my proof of struggles. They sent me the information booklet I needed and have assured me that they will let me board without a voucher if Goway does not provide it (I do expect to have an issue at the port of course).

I cannot express how stressful this experience has been and continues to be, until I am safely on that boat...or not????

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Sydney
Sydney
New South Wales, Australia
4 replies to this topic
Oz
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14,260 posts
51 reviews
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1. Re: Goway Travel Agency, Sydney, Australia

Hi,

Thanks for reinforcing my preference for DIY travel and booking directly.

A wise person once said "the mark of true genius is to learn from the mistakes of others".

Cheers,

rural West Aussie
Destination Expert
for Perth
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2. Re: Goway Travel Agency, Sydney, Australia

So have you raised a complaint with Consumer Affairs? Unless people tell them businesses are shonky, they can’t do anything.

Dunedin, New Zealand
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22 reviews
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3. Re: Goway Travel Agency, Sydney, Australia

OZ. I have found that many smaller cruise lines will only take bookings from an agent. Last year I booked a small ship cruise in Alaska and used the same Auckland company as I had used several years earlier for a small ship cruise in Croatia. Generally they have been good so I will not name them but a week before my departure last year I received the documentation showing I was boarding in a different Alaskan city. The ship goes 7 days Juneau to Sitka then 7 days Sitka to Juneau. I rang Alaska and was told my previous beliefs (and all my flights etc) were correct. I emailed the company and thanked them for the heart attack i had not needed. They apologised and a bottle of wine was in my cabin when I sailed. So while I do try DIY travel it is not always possible.

Oz
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14,260 posts
51 reviews
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4. Re: Goway Travel Agency, Sydney, Australia

Hi,

Thanks for the info Brian.

I haven't had that experience yet but we are considering a cruise in Scandinavia next northern summer so thanks for the "heads up" if they won't take direct bookings.

Cheers,

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