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Apex Car Rental - Horrible Experience

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10 posts
51 reviews
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Apex Car Rental - Horrible Experience

15th Dec we left Citadines at Bourke St.at 9am. Unfortunately one of us left phone at hotel so had to double back. Reached Apex at 10.30am flight is at 12.15pm. Ask Apex for help to expedite so

that we will not miss the flight.

Not one iota of help. Told them we late they know we were late yet they refused to help. One guy didctry but obviously was told not to. Had to wait for the van. Van came no organization let customers pack in luggages then realises 2 person cannot get in. So tookbout luggage again n to add insult to injury they too the 2 displace persons who were not late in the car instead of us. Told driver that we were late could he help and the answer was you should have come early and we droped offfar away from the international departure. Imagone old foggies of 65 to 71 yrs old luggage large 30kg trundling along and not knowing where Scoot departure is.

10.30am arrival flight at 12.15pm readers don't you think if they help we would have got the flight?

Is this a horror story or not.Sure if everything is on time company is honkidorry but its when situation like this arise that we'll know the true nature of the company. The manageresd by the name of Brookes said"Sir you were late we are only responsible to get you to yhe aurport within 30 minutes hence we are noy legally responsible." Nary a word of sorry. Quoting from the book of Muad'dib " where actrocities are perpetrated it is known to the perpetretor and sometimes the victims. Additional airfare causr us A$6k+ but its not the money its how people like this get into the service industry and does the management condone such behaviour?

I am on a crusade to tell the world of such utterly unacceptsble behaviour.

21. Re: Apex Car Rental - Horrible Experience

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Removed on: 17 December 2017, 19:05
Sydney, Australia
Destination Expert
for Sydney, Uluru-Kata Tjuta National Park, Airlie Beach, Whitsunday Islands
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19,838 posts
200 reviews
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22. Re: Apex Car Rental - Horrible Experience

Who you are means nothing. Did you try that with APEX because that would have raised the ire of people and probably made things more challenging.The DYKWIA syndrome isn't taken to kindly here.

We weren't there for your interactions with staff but reading between the lines i am beginning to guess why help may not have been overly forthcoming..

Quotes and faff do nought to help you deliver your message.

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10 posts
51 reviews
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23. Re: Apex Car Rental - Horrible Experience

Is there a silent majority here reading these? So far most seem to concentrate on blame and fault rather than care and considerations. Its your fault thats it and if they don't wanna help thatsctheir perrogative anyway you have the initiative to get a cab and get the hell outa there I think we should take out service rating in all reviews as it doesn't matter. So, since they were not at fault service should be 5?

rural West Aussie
Destination Expert
for Perth
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23,349 posts
68 reviews
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24. Re: Apex Car Rental - Horrible Experience

No one saying that they should get a 5 for service- in fact, no one said anything about ratings at all until you did. Yes, it would have been lovely for you if Apex had stepped in after you badly dropped the ball, and fixed all your problems. That they did not is not a reason to sledge them.

Your issues were largely of your own making, and even at the later stages you could still have salvaged the situation had you been more proactive (and hailed a cab, for instance) instead of hanging about waiting for Apex to swoop in and rescue you. To use another quote, since you seem to be fond of them, "God helps those who helps themselves."

As to quotes, it's "The best laid schemes o' mice an' men gang aft a-gley," and it was Rabbie Burns, not Murphy. Murphy's Law is, "Anything that can go wrong, will go wrong."

rural West Aussie
Destination Expert
for Perth
Level Contributor
23,349 posts
68 reviews
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25. Re: Apex Car Rental - Horrible Experience

PS No, I don't work for Apex either, and as far as I am aware, neither does anyone else here. Others can tell you're grasping at straws, when you drag out that one.

Sydney, Australia
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10,139 posts
32 reviews
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26. Re: Apex Car Rental - Horrible Experience

This has all got far too personal - TA will delete these postings.

Melbourne, Australia
Destination Expert
for Sydney, Bargain Travel, Food and Travel
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26,349 posts
65 reviews
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27. Re: Apex Car Rental - Horrible Experience

Question - Had you not left behind the phone, would the crappy service have impacted whether you made the flight? I suspect the complaint about the service of Apex would have been neutrally received, had it not contained blame about missing the flight.