We booked Co-Op days in advance to take us to the Bruce Springsteen concert at Mt Smart and then collect us to take us home on 1 March. We received absolutely appalling service - in fact we got no service at all!!!!
We waited over 1 1/2 hours for the taxi to turn up. We spoke to the customer service guys and the supervisor 3 times. Each time they told us that our taxi was on it's way, that there were no taxis free in the area and we were next in the que.
We gave up and rang Green Taxis who were with us in 10 minutes. Brilliant!
Co-Op rang us when we were on our way and we told them that we had given up and called another company and were on our way to the venue, and advised that we were very unhappy and won't ever be using them again - nor will my husband authorise the use of Co-op for his staff - They use $4000 worth of taxis a month with Co-op.... Bummer they really got it wrong this time!
To add insult to injury, as we arrived at Mt Smart in our Green Taxi we got a call from the driver from Co-Op saying he was in our driveway and where were we!!!!
Communication people, is the key to any service industry!! Co-op you really need to look at your standards.
The only reason we had to use Co-op is that who my husbands company asks us to use them for corporate events. It was a complete and utter shambles and we will not be using Co-op ever again personally or professionally! They are unreliable and the booking system seems to be an absolute joke...