Yesterday morning I took the 6am ferry to Santa Cruz from Isabella, and when I arrived at the Santa Cruz port my bag was nowhere to be found. Here's exactly what happened: I boarded the water taxi to head to the ferry "Gladel". My lost bag was on the water taxi along with all the other passengers luggage. When we arrived at the boat it was almost full, I was one of the few who stepped on and before I knew it the water taxi left to drop the others off at a different boat. I didn't think much of it as I expereined this before and I knew all the boats where heading to Santa Cruz. When I arrived at Santa Cruz, my bag was not there. I waited for every boat and it never showed up. After scrambling to find it and working with the police and the agency I booked my tours/ferrys through for about 2-3 hours, I had to give up as I had a 12:45 flight to Quito.
Unfortunately, my passport was in my bag along with $1,500+ worth of items including my laptop. I had to change/cancel multiple flights and get a temporary passport today in Quito at the US Embassy. All in all this will set me back multiple thousands of dollars. I'm sill in contact with the tour agency I was working with and they said they would let me know if anything comes up, but I am very doubtful.
My questions are:
1) Is there anything I can do in this situation? Could the ferry company be liable for my bag?
2) What could have possibly happened to my bag? I'm guessing it was somehow stolen, but I'm not sure who could have possibly done that?
Any help or insight would be greatly appreciated.