Unfortunately not good news. After spending the day last Friday researching prices for the Westin in Dubai for around July/August time, I received the best quote from Best at Travel. I had not used them before but they seem to have plenty of recommendations on this site. They gave me a good quote and when I called back to check absolutely the dates, flights and prices before I submitted my holiday time at work; they confirmed everything was the same as the first time I had called them a few hours earlier. I asked if they would hold the flights utnil I received confirmation from work, as my holiday dates have to be scheduled. They confirmed that I could call back the following morning and everything would be ok as there was plenty of availability. When I called at 10.00 the following morning to pay for the holiday Bestat said that I must be mistaken and the price was a further £70 per person. Whenn I gave all the flight details etc. they said it must be an operator mistake, but that I would still have to pay the extra.
Needless to say I did not make the booking with them, and feel angry that so much time was wasted when I had gone to every effort to ensure that all details were correct.
If I had received good service I would have passed it on and recommended them on this site. Unfortunately this definitely was not the case.