I know there's an old thread on this but just thought I'd post for renewed information and to see if anyone has some good tips and can post their personal experiences.
So the last post mentioned JTB (URL: http://www.jtbtravel.com.au/jr-pass/japan-rail-pass) and Railplus (URL: http://www.railplus.com.au/japan-by-rial) as places to buy a Japan rail pass. What were they like? Also, does it make any difference where you buy it from? One last thing (I promise) it seems universal that people say to get the pass instead of individual tickets, just wondering if anyone has found individual tickets to be better).