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Sanparks refund process

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23 posts
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Sanparks refund process

I cancelled a SANPARKS reservation, and in order to process my refund, they are requiring that I fill in a form with my full credit card # and passport info, to be emailed back to them.

Can anyone verify that this is a secure and normal process?

11 replies to this topic
Cape Town, South...
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1. Re: Sanparks refund process

Yes its the normal . do go to the www.SANparks.org website and ask these questions there as they are qualified to answer them correctly

Saint Louis
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149 posts
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2. Re: Sanparks refund process

I would agree that it is normal, if my recent refund process reflects their normal procedure. Like you, I was asked to complete a form with both my passport and my credit card numbers. After sending back my completed form on February 1, I received the credit on my credit card on February 9.

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3. Re: Sanparks refund process

Yes, it is . I have done so just recently and got my refund in 3 wks

UK
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43 posts
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4. Re: Sanparks refund process

The email you send the credit card details to (internationalrefunds) is a secure email. I am from the UK, and have twice requested funds on my credit card. Both received within 3-4 weeks, with no problems.

I guess anyone who has gone through the process, especially more than once, is also 'qualified' to answer the question correctly, as they will have received confirmation from Sanparks that the email is indeed secure. :-)

Valencia, Spain
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11 posts
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5. Re: Sanparks refund process

Hello! I have tried 4th times to have my money refund after a cancellation and they do not reply me (I cancelled 3 months ago). Can anyone help me? I use this email reservationrefund@sanparks.org

Thank you!!

Bucharest, Romania
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727 posts
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6. Re: Sanparks refund process

It took me a long time to get my refund. Try also this variation:

Reservation.Refund@sanparks.org

Edited: 13 July 2018, 18:32
Johannesburg, South...
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230 posts
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7. Re: Sanparks refund process

I used: reservationrefund@sanparks.org several times and never had an issue with them answering, sorry. Maybe try again and be sure to check your junk folder?

Massachusetts
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136 posts
68 reviews
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8. Re: Sanparks refund process

I wrote to that email address and about a week later received an email with the attached form to complete and send back to the international refunds email address they provided. I have not yet seen the credit on my creit card account, but assume it will be coming.

Spain
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4 posts
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9. Re: Sanparks refund process

Hola RubenRub, el proceso de devolución de sanparks es tedioso pero finalmente lo devuelven. No sé si sabes que lo primero que debes hacer es poner un correo con el número de reserva anulada y, si quieres, el importe, por supuesto, si les adjuntas la carta de cancelación, más fácil se lo pones a reservationrefund@sanparks.org, es decir, el mismo que tú nos pones.

Una vez que envías este correo, estate pendiente que prácticamente al instante te llegará un NoReply, diciéndote que tu correo ha sido recibido y se pone en cola para su respuesta.

Esto es importante porque sin ese NoReply, es que no les ha llegado, así que si lo envías y no lo recibes, vuelve a hacerlo, bien ese día o bien al siguiente, a veces pasa que tardan por lo que sea en recibirlos, pero es muy importante que te llegue ese mensaje, porque a mí a veces no me ha llegado y vez que no me llega, vez que mi correo se ha perdido por algún limbo informático y lo tengo que reenviar hasta que recibo el NoReply

Pasados unos dias (incluso más de una semana) recibirás un correo con un nombre de la persona que lo gestiona, estate atento que, a veces, entran por spam, en ese correo te dan el formulario que deberás enviar firmado y relleno a internationalrefunds@sanparks.org (ya que veo que estás fuera de Sudáfrica).

Tras eso, y como el mismo correo te indicará, en unos 14 días laborables, el dinero estará en tu cuenta.

Ya te anticipo, a base de hacer cancelaciones por cuadrar los distintos campamentos en el Kruger, tengo casi una licenciatura en cancelaciones con Sanparks, te lo devuelven, no lo dudes, pero el sistema de devolución es arcáico, tedioso, desesperante y ridículo para los tiempos que corren, y francamente, África tiene su ritmo, pero lo de Sanparks supera, para mí, cualquier experiencia vivida en el continente. Y alguna que otra, llevo vivida...

Edited: 14 July 2018, 02:36
firenze
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15 reviews
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10. Re: Sanparks refund process

Also I had to cancel the reservation. Can you tell me where you found the refund form? Thank you

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