I realize the reviews of VivaAerobus are stained with hundreds and hundreds of one-star roasts and torches of this humble ULCC…take a look at TripAdvisor and see for yourself. However, as an objective reviewer, I must factor in my own personal experiences—which, as a traveler in need of cheap airfare within Mexico, were highly positive. Instead of choosing a company based on ratings alone, I need travelers to just try this carrier first to truly understand if they appreciate it.
On-time? Pretty much. There was a small delay in Tijuana, but we made up lost time due to tailwinds and a speedy approach into Leon.
Electric wheelchair? Nope, I didn’t bring it on this trip. I hope VivaAerobus will be able to efficiently accept my wheelchair if I decide to take it with them in the future.
Legroom? Come on. Adjust your expectations to match a ULCC. This isn’t luxury. You’ll get a cramped seat for the unbeatable prices customers have voluntarily paid.
Service? Wonderful. VivaAerobus employees are kind and helpful, especially to wheelchair-bound travelers either with their own chair or in need of assistance. Taking the Cross Border Xpress from San Diego was slightly hectic and confusing on the Mexican side when arriving at airline check-in counters, but the staff worked smoothly and excellently to get me an impromptu wheelchair assistant in a matter of 15-20 minutes. Thank you!
Cabin quality and inflight services? As an Airbus fan all the way, I enjoyed my ride on one of their older A320ceo to Leon—although I’d love to review a NEO next time if I can. The cabin was clean and inflight services were great. And did I mention IFE?!? On a ULCC??! WOW! I could connect to destination information, menus, and a live flight tracker for free! Only a truly unique budget carrier can pull all that off, let alone free of charge to passengers. I could spend 5+ hours on a VivaAerobus plane, no problem.
I highly suggest you give this company a try before jumping to conclusions about its reliability and value. I was blown away by the experience I had. Recommended!!