Before flying with this airline, I was quite nervous as I had read some pretty scary reviews, but i am happy to report that my experience was just fine! Boarding was fast and efficient, the flight crew were all very nice, the pilots informed us about take off, landing, weather conditions, alerting us that the landing might be bumpy, the seats were comfortable enough and my bag came out in under five minutes. If you fly with Volotea, pay attention to the quirks--i.e. you must PRINT your boarding pass or they will charge you for it at the airport, and also be sure your carry on really is the size they require.On my way home I had to add a checked bag and could not do it through my booking so I emailed them, they sent me a link and it worked and everything was fine. I was also pleased that the crew spoke English, Spanish and Italian (unlike some high cost carriers who don't bother with anything but English!). Other than the seat tray being a little dirty, I had a totally fine experience and I would totally fly them again. THey do fly slightly smaller planes--717s, but this company also has a really high safety rating, which at the end of the day is the most important thing.