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“Very bad experience!!!!”
Review of Israir


Reviewed 27 July 2024

Plane is narrow, no room for feet.
Very bad service. They ruined the last day of our vacation.
We had to go through a strict security check for no good reason (apparently because we are arab christians) at Catania airport on our way back home. And even though I mentioned in the flight details that I was pregnant, their staff members ignored this fact and did not even offer me to have a seat or rest while they were doing the check up. In addition, when the staff was asked to identify themselves, they refused. This very terrible experience caused me contractions in my uterus for long hours, unbearable back and leg pain and a crazy headache. Wouldn’t recommend to travel with them at all!!!!!

Date of travel: July 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Carolyn M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (617)
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6 - 10 of 617 reviews

Reviewed 9 May 2024

PROS
* Short and basic decent flights
* Presumably low cost

CONS
* Basic service without food nor entertainment nor reading material
* The routes are "only" from TLV to Eilat, UAE and a number of places in Europe
* Older airplane and seats do not recline

"I VISITED THIS PLACE"...
... when I returned from a long weekend in Athens to Tel Aviv. This airline presented the least expensive option from among the Israeli and Greek options.

There were three "glitches":

First, the Greek security agent was new and didn't/couldn't understand how I could have two passports (Israeli and other) with different names. He retreated to consult with the Israeli security agent who glanced from a distance at me for a second and approved my documents.

Second, the Greek desk check in purser said that it was a full flight and that I would have to "check" my carry-on suitcase in storage AND that I had not paid the USD$30 for a carry on anyway (of course I had), and he saw no record of it. He was going to charge at least USD$60. I frantically fumbled through my emails from Israir and came across an offer to buy a checked bag for USD$60. I showed that to him, and since he doesn't read Hebrew and only saw the Israir insignia and the USD$60, he accepted that I had paid.

The flight was delayed and there was one person standing in the crowd vehemently and repeatedly trying to inflame other fellow passengers with political arguments. Luckily, he never approached me nor did he sit anywhere near me. I want to commend the Athens ground crew of Israir at the gate, who calmed this person.

The flight and landing were OK although somewhat late.

WAS IT WORTH THE COST?
Yes, especially compared to other options; it is not the least expensive that I've ever seen for that route, but it was purchased at the "last minute"

WOULD "I VISIT THIS PLACE" AGAIN?
It all depends on price

ADVICE
"If the price fits, fly it"

Date of travel: November 2023
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
8  Thank Ivisitedtheplace
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 May 2024

They sent us a change time messages 3 times in three weeks. today, tao days befor the flight they sent us change time and change of destination to Larnaca airport. every flight with this company become a nightmare. pay few more dolars and fly with a real airways !

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
3  Thank giladm2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 April 2024

PROS
* Basic decent flight
* Uncomplicated fight
* On time departure and arrival
* Presumably low cost

CONS
* Basic service without food nor entertainment nor reading material
* All routes from TLV to Eilat, UAE and a number of places in Europe
* Do the seats recline?
* Older airplane

"I VISITED THIS PLACE"...
... because it seemed to be the least expensive option for a last-minute long weekend in Athens, Greece. The flight had a quick quiet on time departure and arrival and it was a smooth flight. Any more questions?

WAS IT WORTH THE COST?
Yes, especially compared to other options

WOULD "I VISIT THIS PLACE" AGAIN?
Yes

ADVICE
A reasonable no-frills option for travel to and from TLV

Date of travel: November 2023
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank Ivisitedtheplace
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 April 2024

Terrible Airline, customer service non existent, you can communicate with them only via WhatsApp, Facebook, messenger, or email. it takes them hours to answer and even then, they disappear, mid conversation, communicating shortly, and not eager to help in anyway. On other airlines, short flight, you get beverages or snack, not with this airline the flight attendant are very unpleasant to say, the list would not recommend, this airline to anyone .

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Liron N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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