Terrible customer service. I'm entitled to compensation due to long delay. They are impossible to reach, via all communication channels.
Terrible customer service. I'm entitled to compensation due to long delay. They are impossible to reach, via all communication channels.
2 - 6 of 617 reviews
Terrible service. Flight time was changed. That made the connection impossible. Good luck trying to talk to a representative. It took a hour on an international call. When they finally and hung up. answered they said - too bad. Tough luck. Do your best not to fly with that company
To say that they are thiefs and liars would be a friendly way of describing what I went through on my flight to Georgia. When I came to the flight they have told me that I have to add $400 for One direction because the flight number has been changed , not only does that not make sense it's just a straight out lie and an attempt to steal my money... I have never seen anything like it in any other company in the world, just a disgrace.
I will never fly with these people again even if I have to swim....
This Airline charged me $417 for excess baggage when I didn't even check in a bag because all I took was carry on. Absolute crooks
Plane is narrow, no room for feet.
Very bad service. They ruined the last day of our vacation.
We had to go through a strict security check for no good reason (apparently because we are arab christians) at Catania airport on our way back home. And even though I mentioned in the flight details that I was pregnant, their staff members ignored this fact and did not even offer me to have a seat or rest while they were doing the check up. In addition, when the staff was asked to identify themselves, they refused. This very terrible experience caused me contractions in my uterus for long hours, unbearable back and leg pain and a crazy headache. Wouldn’t recommend to travel with them at all!!!!!