My flight was from AUH-CNN (CNN is a recently opened airport and list is not updated to TA, So selected nearest one COK)
Flight no#G854 on30th May 2019
I have booked a business class ticket for very high premium and offered by the un professional staffs at AUH last minute entry to flight, delayed baggage claim and a week older sand witch inside the flights.
The cabin crews and manager at airport looks like some thunder hit on them and not so responsive even to give a glass of water. Very pathetic un professionally managed airline company surviving due to no competitors on this route.
Up on this issue, the pathetic customer service responded to my mail after a week saying we apologize and our staffs are trained to be good and need improvements !!! and explaining once again the pathetic service they offer on business class. Its just a copy and paste wordings and clearly gives an ultimate line " We don't care "
So my rating is 1/10 for this airline just like Air India Express.