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Dave M wrote a review Oct 2022
10 contributions4 helpful votes
Our first cruise and while expectations of the boat weren’t high after reading the reviews it actually wasn’t as bad as expected. However we hadn’t planned for non existent guest services, having to queue for an hour to speak with guest services (that should have told us something), have personal items stolen on the first day (which still hasn’t been investigated by the cruise), mislead and to be miss-sold drinks packages costing $900.

I could go on about the streaming wifi that doesn’t work unless you walk around the ship trying to find it, the premium coffee packages you can’t get served in any restaurants and have to go down 7 floors and queue for every time you want a coffee - the list goes on.

Tried complaining on the ship - told someone would get back to me. Tried complaining on their website - no reply.

Seriously customer service doesn’t exist with RC.

The one plus - the guy who looked after our room was great!!!
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Sail Date: September 2022
Cabin Type: Inside
Type of Trip: Couple
Destination: Bahamas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Royal Caribbean Mariner of the Seas

171 reviews
 All photos (1,891)1,891
Full view
Traveller (324)
Common Areas (1,108)
Dining and Bars (413)
Itineraries for this ship
Itinerary

Overview

About
Passengers: 3,344   |   Crew: 1,200
Passengers to crew: 2.79:1
Passengers to space: 41.8:1
Launched: 2003   

Decks

  • Deck 2
  • Deck 3
  • Deck 4
  • Deck 5
  • Deck 6
  • Deck 7
Additional decks
Deck 2 layout
Cabins
  Ocean View (1N)  
  Ocean View (2N)  
  Ocean View (3N)  
  Ocean View (8N)  
 

Cabins

Balcony
Cabin size: 198 - 275 sq. ft.
Connected rooms: 84
Accessible rooms: 8
Maximum passengers: 4
Number of cabins: 638
Traveller rating
  • 75
  • 45
  • 22
  • 14
  • 15
Time of year
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Jodesandjojo wrote a review 10 Jan
Perth, Australia119 contributions71 helpful votes
+1
Amazing cruise with The Royal Caribbean on The Mariner. We did a cruise to Nassau, Bahamas and had A Perfect Day at Coco Cay and it was just fabulous. We purchased ‘The Key’ package which gave us a welcome lunch, free wifi throughout the trip, priority boarding and departure and departure breakfast. Well worth it for getting ahead of the queue and having the ability to be contactable throughout our trip. We rented a Jeep in Nassau, and a Cabana on Coco Cay and it was cool to have a few excursions prepared. My only regret is not being able to enjoy all the amenities due to running out of time. Would’ve loved a longer stay on the ship. All in all, LOVED IT! Never once did I even feel like we were moving, or docked or anything. It was like a hotel on water. The ship catered for everybody! Great first experience and I will definitely recommend to anyone and everyone. Thanks for a fantastic cruise Royal Caribbean!
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Ajaxme wrote a review 5 Jan
Windham, Maine164 contributions47 helpful votes
This was out first cruise so had zero comparisons. Off day was in Cozumel where we did a scuba excursion. It was a good but pretty basic experience, the ship was full so everything was always busy. The staff were excellent and service was great. Room was cleaned multiple times a day. Food was OK, plentiful at the buffet but very repetitive. We had an inside room with a promenade window view - it was all that was available when we booked as we wanted a connecting room for the kids. It was spacious and other than one event night quiet. Definitley on the shabbier side - ship was going to dry dock this year I expect for upgrades. Teens 16 and 17 had a great time and made friends. Lots of programs for that age group. Shows were very mediocre. Entertainment like quizzes was fun but as others have mentioned in spaces that were too small. My biggest surprise was how much sales pitching goes on - you are pushed all the time to buy more and there are lots of up charges. Even the wait staff tell you everyday to leave good reviews! "free" events are mostly to get you to go buy things. Highly recomend getting the 'key' as you get benefits that make things smoother. Impressed with the efficiency of getting everyone on and off. I feel like we got what we paid for and would not choose to go over a holiday again.
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MegScatbert wrote a review 1 Jan
Winnipeg, Canada20 contributions13 helpful votes
After a terrible experience with NCL in 2019 (accidentally refunded my drink package and took 3 days to reinstate it, only to not have the drinks I had to buy in the meantime refunded - basically double charged - gave me a future NCL credit as compensation which I’ll never use) we decided to take our tween/agers on RCI to Mexico. We really enjoyed it! The ship is great. Big without being too big. It’s got a lot of the great trappings the kids like (Sky Pad, Water Slides, Flowrider, etc) but doesn’t really feel crowded. The main areas are beautiful. The rooms are dated but who cares. I do agree the mattress and pillows were hard. The food was great!! I was very impressed by the dining room food. I am motivated to write this after reading some reviews about how bad it was. Night 1, I had the prime rib, and I know my prime rib, and it was maybe the nicest cut I’ve had in years. Perfectly cooked with not a ton of fat. Yum. I even tested out the salmon. Being from BC, I know how salmon should be cooked, and while it was *slightly* overdone, it was still totally acceptable given how many they’re cooking at once. IZUMI was good, but it could have been a bit better. Not as good as Benihana. WAY too much garlic in your veggie fried rice! Other than that, tasty. Good portions and chefs put on a great show. The staff is great, it was easy to get drinks and snacks everywhere. I found it easy to get loungers but I never hung out by the pool so maybe it’s busier there. I avoid the party areas, so if you do that, you’ll be fine. Embarkation was a breeze. WAY better than the NCL sh-show. We were in the terminal and onboard within 30 min for sure. Hardly any bad lines that I saw. Our cruise was over New Years and they did a great job. We would definitely cruise with RCI again.
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I'm in a Hawaii State of Mind wrote a review Dec 2022
Syracuse, Utah270 contributions104 helpful votes
+1
Our family has cruised a lot. Every ship is completely different even with the same company. We did back-to-back cruises right before Christmas. The mariner of the seas had amazing activities planned everyday all day for teenagers. It was so refreshing to see this age group congregate together and enjoy activities without their cellphones Honestly this would be the biggest selling point of going on this ship With teenagers. The food was great the ship has been updated recently so everything is nice. My kids made so many friends on this ship. I can't say the same about the liberty of the seas which is the cruise that followed this. I would say one of the negatives is the crew that works the flow rider is very strict. My 14 year old had to jump through all sorts of hoops to be able to do the stand up and he was definitely the most skilled during this sailing. It really left us with a negative impression of the crew back there. They only did stand up time separately from boogie boarding times. Unlike the liberty of the seas who did mixed wave which was way more enjoyable with friendier crew. Considering we book Royal because of the flowrider this makes a big difference to us. Looks like royal Caribbean is streamlining their menus so we had the same thing for dinner on both ships. Everything was delicious but the vegetarian portions are pretty small unless they give you pasta. They do have a full vegan menu on their app but it is not printed on their evening menu. The ice skating show was phenomenal the best I've seen. Broadway shows were less desirable mainly because they cast non English speakers for their primary roles and it was hard to understand them. ***One of my biggest complaints would be that they didn't show the World Cup championship with sound on the big screen. I've been on other ships during the Super Bowl and they have played it so I'm not sure why they forced us all to go to our cabins or congregate around a tiny little sports ball bar to watch it. This was a missed opportunity on their part and it was an amazing game!! We would sell the mariner of the seas again in a heartbeat!!
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Michael I wrote a review Dec 2022
Fort Worth, Texas182 contributions153 helpful votes
Mariner of the Seas is a nice ship. We sailed from Port Canaveral to Bermuda. The port in Bermuda is not close to anything and very boring. We spent one day at the famous pink beach and it was very disappointing. The beach was not noteworthy and you had to pay for chairs. umbrellas, etc. There was no beach service. All of the prices in Bermuda were almost double the cost in the USA. We stopped at Nassau and there was nothing of interest at that port. Coco Bay was the best stop. Very boring cruise!
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