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ELIZABETH M wrote a review Sep 2022
2 contributions
We start our cruise in two days. The need to use the Medallion has been a nightmare. And then the Covid test, Can Arrive and Wellness check have all created stress. Preparing for this cruise with the requirements of Royal Princess has not been enjoyable. I’m not even excited or much looking forward to the vacation.
I doubt I will choose Royal Princess again. I understand and appreciate the need for Covid and wellness checks. But the Medallion!! In other reviews I read it’s a pain on board as well. Not happy.
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Sail Date: September 2022
Cabin Type: Inside
Type of Trip:
Destination: Alaska
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Royal Princess

159 reviews
 All photos (2,737)2,737
Full view
Traveller (609)
Common Areas (1,576)
Dining and Bars (842)
Itineraries for this ship
Itinerary

Overview

About
Passengers: 3,560   |   Crew: 1,346
Passengers to crew: 2.64:1
Passengers to space: 39.95:1
Launched: 2013   |   Refurbished: 2018

Decks

  • Deck 4
  • Deck 5
  • Deck 6
  • Deck 7
  • Deck 8
  • Deck 9
Additional decks
Deck 4 layout
 

Cabins

Balcony
Cabin size: 222 - 233 sq. ft.
Connected rooms: 30
Accessible rooms: 29
Maximum passengers: 4
Number of cabins: 1029
Traveller rating
  • 73
  • 30
  • 28
  • 13
  • 15
Time of year
Language
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Kathie J wrote a review 27 Jan
Sebastopol, California420 contributions20 helpful votes
I did not travel on Royal but Ruby., From San Fran to vancouver bc. 7 days. I had no idea what to expect. My best friend she is on her 4th. It was the best ever. Never disppointed 1 day. Good food. good staff. Good drinks. and very clean. I have no idea why these people are complaining. So impressed Im takng my husband on a trip to MX riveriers for 10 days in March. Will post a trip report upon return.
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Jim W wrote a review 26 Jan
4 contributions4 helpful votes
Well as you can imagine there's a long story behind the title but in the end this is a beautiful ship with so much potential but unfortunately it sounds like from the top down within the organization princess has decided to become the cruise line of mediocracy. We had reason to expectations good, not great, food, good service, a vacation feel with happy people, to be treated like customers, and to receive what we paid for. After addressing the issues on our 5-day cruise with the cruise lines we were inevitably told that we should find a new cruise line that can deliver what we expect understanding the above was all we really expected. In the end the cruise line fell short in several areas. The food in the buffet was scarce and tough to eat. They were often out of most items and anything for kids was gone shortly after opening and not replaced. Believe it or not it was kind of tough to find something decent to eat on this cruise ship without waiting an extremely long time for it to be delivered through the app which often took two and a half hours or more. We attempted to get into some of the specialty restaurants but they were all fully booked for the cruise yet as we walked by them seem to have several available tables we got the feeling maybe they weren't seating all tables as there was a staffing issue. The first night the lava cake could not be penetrated with a forkery knife seriously we pointed it out to staff they found it quite amusing and continued to stab at it in amazement laughing it off the entire time but it was indicative of quite a bit of the food we attempted to try during the trip including the food in the dining room which was almost unedible on prime rib night. We also encountered a whole lot of grumpy people Don't quite know what it was from the person who made us get up out of our chair when we relaxing on the upper deck watching the Christmas boat parade to the security officer who grabbed my granddaughter's hot chocolate out of her hand and threw it in the garbage as we were exiting the ship as we weren't aware we couldn't leave with a hot chocolate. It wasn't the fact she did it... it was how she did it and we encountered quite a few people that just seemed to be very unhappy in what they were doing on the ship. Oh and by the way if you win something in the casino and can't find anybody to help you cash it in it goes on your account but then they don't send it to you for 12 weeks until after leaving the ship. We have been on several cruises and never heard of such a thing they don't print out tickets to cash in it just goes on your bank but then try to find somebody to cash that bank in was almost impossible. The whole thing was really weird and continues to feel weird as we're told will receive our winnings in another couple of months has the casino is operated by a third-party vendor. The third party vendor happens to be carnival Cruise lines which owns princess. Seems pretty convenient for them to be able to hold on to that money for a long period of time....... Just odd. And finally the one that totally shocked me. I had purchased the premium drink package which allowed me the top shelf alcohol. I was ordering old fashions and was noticing quite a bit of change and taste from bar to bar. Then I got one that was just really lousy and I went back to the bar and asked the bartender if he in fact served me the right alcohol. He responded that they hadn't had any of what I had ordered for quite some time so he had poured me Jack Daniels. I started kind of watching this for the rest of the cruise and noticed when I went bar to bar some places would grab me some Woodford not necessarily the woodford I had ordered as they had a higher grade Woodford on the menu and some would grab me chevis and some would grab me jacked annuals in other words they would pour whatever they had available Even if it was an $8 alcohol and I was ordering and $18 alcohol. You get that's kind of a bait and switch it's not ethical and it's not right and it seemed to happen throughout the ship. Now here's the real rub when I tried to take this information to princess Cruise lines they acted like they don't want to hear it. They're not interested in discussing it they didn't find it interesting or out of the ordinary they just responded that I should shop elsewhere for a different cruise line that could provide what I expect. I expect to get what I paid for which I think is the expectation of any consumer. So in the end if you have any expectations princess is not the cruise lines for you and that's directly from there corporate customer service representatives.
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youonlyliveonce2017 wrote a review 21 Jan
Canada9 contributions4 helpful votes
I recently went on my first cruise! After much research I picked Princess Cruises! It was a great decision! I loved almost everything and would recommend Princess too all! I travelled on Princess Regal with my brother out of Fort Lauderdale for an 8 day cruise. Great service from beginning to end! Great food from beginning to end! Great entertainment from beginning to end! Also, Enjoyed my time off the ship!
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Lawerance P wrote a review Dec 2022
Houston, Texas5 contributions3 helpful votes
I have thousands of $ in credit refunds that Princess is making so difficult in getting back from 2020. This kind of constant asking for more information is leaving a very bad taste in me and my wife. The cruise was cancelled. Just process my refund. So simple. Now portions are expiring Dec 31, 2022, it seems.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jon1054 wrote a review Dec 2022
San Jose, California210 contributions39 helpful votes
The cruise ship is excellent, getting on and off the cruise was great. The crew was very good and stayed on the ship during a one-day stay in Mexico. The restaurants are excellent.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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