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“One of my favourite airlines” 5 of 5 bubbles
Review of AirAsia - Thai AirAsia


Level Contributor
121 reviews
21 helpful votes
“One of my favourite airlines”
5 of 5 bubbles Reviewed 4 August 2016

Fantastic prices and package deals that its rivals will find hard to match, lovely and helpful staff (not forgetting their lovely uniforms), one of my favourite budget airlines ever.

  • Travelled July 2016
    • 5 of 5 bubbles
      Seat comfort
    • 5 of 5 bubbles
      Customer service (e.g. attitude, care, helpfulness)
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Food and Beverage
    • 4 of 5 bubbles
      Legroom
    • 3 of 5 bubbles
      In-flight entertainment (WiFi, TV, movies)
    • 5 of 5 bubbles
      Value for money
    • 5 of 5 bubbles
      Check-in and Boarding (e.g. efficiency, service at gate)
Helpful?
Thank twiinklex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,587 reviews from our community

Date | Rating
  • Arabic first
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English first
Bangkok, Thailand
Level Contributor
142 reviews
55 helpful votes
“First time with AA (and may be last time)”
2 of 5 bubbles Reviewed 4 August 2016

Wait for check-in for a very long time. A lot of Chinese tourists with bad manners around the area. Most of them were not in the lines and noisy. When I arrived my destination, one of my baggage wheel was broken / missing. I couldn't go to hotel by MRT. (Had to go by taxi which cost more then expected / budget.)

Claiming process is quite difficult. They required a lot of documents.

Travel Tip: Must arrive Don Muang Airport around 3 hours or more for Check-in process. Be careful about the damage of your baggage.
See more travel tips
  • Travelled July 2016
    • 2 of 5 bubbles
      Seat comfort
    • 3 of 5 bubbles
      Customer service (e.g. attitude, care, helpfulness)
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Food and Beverage
    • 2 of 5 bubbles
      Legroom
    • 1 of 5 bubbles
      In-flight entertainment (WiFi, TV, movies)
    • 2 of 5 bubbles
      Value for money
    • 1 of 5 bubbles
      Check-in and Boarding (e.g. efficiency, service at gate)
Helpful?
Thank mesymes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laidley, Australia
Level Contributor
291 reviews
177 helpful votes
“Always reliable and cost effective”
4 of 5 bubbles Reviewed 4 August 2016

We regularly fly with Air Asia when we are looking for a cost effective way to reach South East Asia. We have found them to be reliable, friendly and efficient. There was a slight change to our return flight, and they provided plenty of notice of the one hour change. The airport at Kuala Lumpur has recently been updated, and it is well organised with a large variety of food services. Comfort on the planes is quite good, with options to buy extra room if needed. Sometimes we have flown with lots of spare seats around us. We appreciate the service they provide, making air travel accessible to more people.

Travelled March 2016
Helpful?
Thank travelbugbitten10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimini, Italy
Level Contributor
108 reviews
45 helpful votes
“cheaper”
4 of 5 bubbles Reviewed 4 August 2016

Fast & fourios for all; to book (be carrefully bevande of you loose some note after you will pay).
It is the Ryanair of est

  • Travelled October 2015
    • 3 of 5 bubbles
      Seat comfort
    • 2 of 5 bubbles
      Customer service (e.g. attitude, care, helpfulness)
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Food and Beverage
    • 3 of 5 bubbles
      Legroom
    • 2 of 5 bubbles
      In-flight entertainment (WiFi, TV, movies)
    • 4 of 5 bubbles
      Value for money
    • 4 of 5 bubbles
      Check-in and Boarding (e.g. efficiency, service at gate)
Helpful?
Thank giannidj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vienna, Austria
Level Contributor
80 reviews
29 helpful votes
“Good Service - Limited space”
4 of 5 bubbles Reviewed 4 August 2016

PROS:
- In time
- Nice and polite stewards
- Not pushy and loud
CONS:
- If you are tall, get definitelly extra leg room as the seats are designed for Asians, who in average are shorter than Europeans
NEUTRAL
- Pre ordered food was cheap, taste was..asian:)

  • Travelled November 2015
    • 4 of 5 bubbles
      Seat comfort
    • 5 of 5 bubbles
      Customer service (e.g. attitude, care, helpfulness)
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Food and Beverage
    • 2 of 5 bubbles
      Legroom
    • 5 of 5 bubbles
      Value for money
    • 4 of 5 bubbles
      Check-in and Boarding (e.g. efficiency, service at gate)
Helpful?
Thank Lukas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC