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“One of my favourite airlines”
Review of Air Asia - Thai AirAsia


Reviewed 4 August 2016

Fantastic prices and package deals that its rivals will find hard to match, lovely and helpful staff (not forgetting their lovely uniforms), one of my favourite budget airlines ever.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank twiinklex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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895 - 899 of 2,463 reviews

Reviewed 4 August 2016

Wait for check-in for a very long time. A lot of Chinese tourists with bad manners around the area. Most of them were not in the lines and noisy. When I arrived my destination, one of my baggage wheel was broken / missing. I couldn't go to hotel by MRT. (Had to go by taxi which cost more then expected / budget.)

Claiming process is quite difficult. They required a lot of documents.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank mesymes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2016

We regularly fly with Air Asia when we are looking for a cost effective way to reach South East Asia. We have found them to be reliable, friendly and efficient. There was a slight change to our return flight, and they provided plenty of notice of the one hour change. The airport at Kuala Lumpur has recently been updated, and it is well organised with a large variety of food services. Comfort on the planes is quite good, with options to buy extra room if needed. Sometimes we have flown with lots of spare seats around us. We appreciate the service they provide, making air travel accessible to more people.

Thank travelbugbitten10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2016

Fast & fourios for all; to book (be carrefully bevande of you loose some note after you will pay).
It is the Ryanair of est

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank giannidj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2016

PROS:
- In time
- Nice and polite stewards
- Not pushy and loud
CONS:
- If you are tall, get definitelly extra leg room as the seats are designed for Asians, who in average are shorter than Europeans
NEUTRAL
- Pre ordered food was cheap, taste was..asian:)

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Lukas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC