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“Very disappointed” 1 of 5 bubbles
Review of Virgin Australia


Tasmania
Level Contributor
730 reviews
359 helpful votes
“Very disappointed”
1 of 5 bubbles Reviewed 1 week ago

Our seats that had been preassigned months ago were changed without explanation. When we complained in Melbourne we were told the Hobart staff should not have moved us. The excuse that we were given was due to a medical condition... the people we saw in our seats looked fine and were clearly friends or family of the checkin staff. Not good enough Virgin.

  • Travelled March 2017
    • 2 of 5 bubbles
      Seat comfort
    • 1 of 5 bubbles
      Customer service (e.g. attitude, care, helpfulness)
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Food and Beverage
    • 3 of 5 bubbles
      Legroom
    • 3 of 5 bubbles
      In-flight entertainment (WiFi, TV, movies)
    • 1 of 5 bubbles
      Value for money
    • 1 of 5 bubbles
      Check-in and Boarding (e.g. efficiency, service at gate)
Helpful?
1 Thank wombatdavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Chinese (Traditional) first
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English first
Melbourne, Australia
Level Contributor
124 reviews
53 helpful votes
“appalling service”
1 of 5 bubbles Reviewed 1 week ago

1. Lunch time flight at 1pm - no meal offered, only given a bite sized muesli bar. No tea or coffee being served. Their excuse? "It's only a 1 hr flight".
2. "Cowboy" pilot conducted an overspeed landing, coming in WAY too fast & landing with a huge screech & thud. (Yes, I fly planes). Several passengers near me were very frightened. The lady next to me was in the "brace" position, expecting to crash. If this wasn't so serious, it'd be comical.

You've lost me, Virgin Australia. I'm sticking with Qantas.

Travel Tip: Don't spoil your trip with this lot of numpties. Qantas are FAR more reliable & safer.
See more travel tips
  • Travelled March 2017
    • 3 of 5 bubbles
      Seat comfort
    • 3 of 5 bubbles
      Customer service (e.g. attitude, care, helpfulness)
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Food and Beverage
    • 3 of 5 bubbles
      Legroom
    • 1 of 5 bubbles
      In-flight entertainment (WiFi, TV, movies)
    • 3 of 5 bubbles
      Value for money
    • 1 of 5 bubbles
      Check-in and Boarding (e.g. efficiency, service at gate)
Helpful?
Thank Anne363
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
67 reviews
2 helpful votes
“VIRGIN DELIGHTFUL”
4 of 5 bubbles Reviewed 1 week ago

Surprised by the edible food, well done! Small plane, felt a bit constricted. Flight but was smooth and on time, staff helpful & service good. Food has improved considerably.
Need to have inflight electronic equipment because not everyone carries their own.

Travel Tip: buget airline - poor leg room, OK for a short flight
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  • Travelled March 2017
    • 3 of 5 bubbles
      Seat comfort
    • 4 of 5 bubbles
      Customer service (e.g. attitude, care, helpfulness)
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Food and Beverage
    • 2 of 5 bubbles
      Legroom
    • 1 of 5 bubbles
      In-flight entertainment (WiFi, TV, movies)
    • 3 of 5 bubbles
      Value for money
    • 3 of 5 bubbles
      Check-in and Boarding (e.g. efficiency, service at gate)
Helpful?
Thank DebraLetica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle, Australia
Level Contributor
13 reviews
8 helpful votes
“Disappointing!”
2 of 5 bubbles Reviewed 1 week ago

The only saving grace on this forgettable trip was the crew, who were excellent. The aircraft used by Virgin for this leg was a 737-800 which was totally unsuitable for a 6hour flight. The seating was cramped, even by Asian domestic standards, the food rubbish and the toilet facilitues grossly inadequate. (2 toilets to serve 170 odd passengers). We are returning on the full service Garuda Indonesia flight which incidentally has 10 toilets to serve 180 economy class passengers and all I can say is thank God!! I have given Virgin 2 out of 5 for this flight and that was thanks only to a great crew.

Travel Tip: Use this airline only for domestic legs unless it twigs with management to uograde the aircraft!
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  • Travelled March 2017
    • 1 of 5 bubbles
      Seat comfort
    • 5 of 5 bubbles
      Customer service (e.g. attitude, care, helpfulness)
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Food and Beverage
    • 1 of 5 bubbles
      Legroom
    • 2 of 5 bubbles
      In-flight entertainment (WiFi, TV, movies)
    • 1 of 5 bubbles
      Value for money
    • 4 of 5 bubbles
      Check-in and Boarding (e.g. efficiency, service at gate)
Helpful?
Thank Crabulos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greater Perth, Australia
Level Contributor
169 reviews
38 helpful votes
“A great and better experience!”
4 of 5 bubbles Reviewed 1 week ago

Short flight but great customer service by Emma, the stewardess on board. I was seated in the exit seat and she welcomed all as we boarded the plane with a smile and greeting. Her attentiveness to any passenger requiring assistance was welcomed with a smile. An asset to the Virgin Australian airline establishment. A great experience since the last time I flew with Virgin domestically in 2005.

  • Travelled March 2017
    • 4 of 5 bubbles
      Seat comfort
    • 5 of 5 bubbles
      Customer service (e.g. attitude, care, helpfulness)
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Food and Beverage
    • 4 of 5 bubbles
      Legroom
    • 3 of 5 bubbles
      Value for money
    • 4 of 5 bubbles
      Check-in and Boarding (e.g. efficiency, service at gate)
Helpful?
Thank Ahktar R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC