We only chose S7 Airlines because they are part of OneWorld and we could accumulate tier points/avios - it was more than double the price of Air Astana and I had a way better experience travelling with them on my outbound flight so I'm quite gutted I chose S7.

The only benefits we got as being part of the alliance/silver members was that we got to choose our seats upfront, but because S7's system is so appalling I had to email the Priority team to amend it manually, this however then removed my British Airways Executive Club number and turned into a nightmare.

The check in process is relatively simple, hand luggage racks are always rammed so get there early, however everybody tries to board at once due to a lack of organisation and this urgently needs resolving to make it a smoother process.

Although I had a generally good experience with cabin crew, there was 1 in-particular who made me feel very unwelcome, she looked at you like a piece of dirt, refused to speak to you in English and snarled at you the whole flight when she walked past.

I wouldn't fly them again due to being disorganised. I also didn't feel very comfortable transiting through Moscow.

Our suitcase was smashed, we have tied to contact them to get our compensation as it was a brand new suitcase. we have recieved no reply despite being in touch many times the flights were ok but don't trust the baggage

Probably the lowest quality food and beverage! Almost rude and not friendly flight attendants, for such a long distance (7 hour+ 7.5 hours) nor working properly entertainment systems is a huge minus. The best was pilotage in landing! Can be so optimistic but can not find any other thing to give more plus. You may see “greek salad:)” as in fusion kitchen.

The name S7 (Siberia 7) was nice to me, but it worried me a little. Instead, I put S7 at the top of the 10 airlines I flew with in 2019. A low-cost, of course, but the best for everything: food on board, cleanliness, sympathy, tolerance. Well done. I will be flying with S7 in 2020 too.

Started with a number of a little bit annoying attempts to sell extra services, like upgrade to seat to extra leg room or to a business class for a fee, before flight. For a minute I even get feeling that I'm preparing for Ryanair flight. ;) But once we got on board, this feeling disappeared completely. Cheerful and caring attendants quickly resolved all minute problems.

Breakfast was typical for all flight that use DME catering services.

This was 3-hour flight and plane was not equipped with a entertainment displays. But there was S7 Wi-Fi network, so anyone having a smartphone would connect with S7 application (yes, you have to download it before flight) and get access to selection of films, music and books. Unfortunately, I had no headphones for my smartphone, so was unable to use this option. Even forgot to check if there some power ports to keep smartphone charged during use of this system,