Travelled four times on S 7 airlines. Three times flight was late, thats a 75% for me. Staff is ok, aircraft were good too. But punctuality matters a lot. Food is just average quality and can improve. Website is useful for bookings etc.

S7 Airlines continue to improve with a modern fleet, good reliability and inflight service. The carrier remains “full-service” a welcome contrast to the disappointing “no-frills” approach by carriers in the UK and beyond. Three trips taken in past year, IKT-DME, IAR-LED and DME-KZN have all been positive experiences-punctual with modern aircraft, professional cabin crew and satisfactory complimentary catering.

All is well for a short flight (35 min), however passengers need to wait in the unheated tent after boarding passes check and then go! to plane at -25C. This is more to airport than to airline.
The plane is Embraer 170. Water is served while airborne.

We only chose S7 Airlines because they are part of OneWorld and we could accumulate tier points/avios - it was more than double the price of Air Astana and I had a way better experience travelling with them on my outbound flight so I'm quite gutted I chose S7.

The only benefits we got as being part of the alliance/silver members was that we got to choose our seats upfront, but because S7's system is so appalling I had to email the Priority team to amend it manually, this however then removed my British Airways Executive Club number and turned into a nightmare.

The check in process is relatively simple, hand luggage racks are always rammed so get there early, however everybody tries to board at once due to a lack of organisation and this urgently needs resolving to make it a smoother process.

Although I had a generally good experience with cabin crew, there was 1 in-particular who made me feel very unwelcome, she looked at you like a piece of dirt, refused to speak to you in English and snarled at you the whole flight when she walked past.

I wouldn't fly them again due to being disorganised. I also didn't feel very comfortable transiting through Moscow.

Our suitcase was smashed, we have tied to contact them to get our compensation as it was a brand new suitcase. we have recieved no reply despite being in touch many times the flights were ok but don't trust the baggage