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“Our first nightmare experience on S7 airline”
Review of S7 airlines


Reviewed 10 March 2020

We got noticed to the new gate so we ran into the gate, the staffs didn't invite us to get on board, chatting,laughing finally disappeared. While we were perplexed, the gate was closed, so we miss the plane.

Date of travel: January 2020
2  Thank G6191XD_
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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34 - 38 of 5,084 reviews

Reviewed 5 March 2020 via mobile

Travelled four times on S 7 airlines. Three times flight was late, thats a 75% for me. Staff is ok, aircraft were good too. But punctuality matters a lot. Food is just average quality and can improve. Website is useful for bookings etc.

Date of travel: March 2020
    • Seat comfort
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    • Value for money
3  Thank U F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 February 2020

S7 Airlines continue to improve with a modern fleet, good reliability and inflight service. The carrier remains “full-service” a welcome contrast to the disappointing “no-frills” approach by carriers in the UK and beyond. Three trips taken in past year, IKT-DME, IAR-LED and DME-KZN have all been positive experiences-punctual with modern aircraft, professional cabin crew and satisfactory complimentary catering.

Date of travel: November 2019
    • Seat comfort
    • Customer service
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank WorldTraveller0870
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 February 2020 via mobile

All is well for a short flight (35 min), however passengers need to wait in the unheated tent after boarding passes check and then go! to plane at -25C. This is more to airport than to airline.
The plane is Embraer 170. Water is served while airborne.

Date of travel: February 2020
1  Thank Dmitriy Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 January 2020

We only chose S7 Airlines because they are part of OneWorld and we could accumulate tier points/avios - it was more than double the price of Air Astana and I had a way better experience travelling with them on my outbound flight so I'm quite gutted I chose S7.

The only benefits we got as being part of the alliance/silver members was that we got to choose our seats upfront, but because S7's system is so appalling I had to email the Priority team to amend it manually, this however then removed my British Airways Executive Club number and turned into a nightmare.

The check in process is relatively simple, hand luggage racks are always rammed so get there early, however everybody tries to board at once due to a lack of organisation and this urgently needs resolving to make it a smoother process.

Although I had a generally good experience with cabin crew, there was 1 in-particular who made me feel very unwelcome, she looked at you like a piece of dirt, refused to speak to you in English and snarled at you the whole flight when she walked past.

I wouldn't fly them again due to being disorganised. I also didn't feel very comfortable transiting through Moscow.

Date of travel: December 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank travelgeekuk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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