Bought tickets for S7 flight via travel2be.com. Shortly after S7 cancelled the flight. The agent (travel2be.com) could not be reached by any means, nobody answers the phone or replies to emails. The airline reply to this is "it is your problem". They cancel the flight, they sell the tickets via agencies that cannot even pick up the phone, and the passenger has to suffer. They do not even want to receive the documents via email; instead they insist on etickets to be printed and sent to Russia via snail mail. Really nice customer service, S7.

I bought a fully refundable ticket. Then COVID came in. As per the agreement with this airline with terms and conditions sitting in the ticket, S7 is obliged to return the money. They didn’t. They offer vouchers for fully refundable tickets but no money.

We've booked the tickets specifically because we were promised a refund in case the situation with coronavirus changes. A week later we had to cancel the flight. Then suddenly we find out that they've changed the refund rules and no longer return the money but instead give a certificate that is absolutely useless to us.
We tried calling customer services. The customer service representative was rude and the response was: "It is not our problem. The rules have changed a few days after you bought the ticket, so take it or leave it."
It is a lawless company that does not respect its customers. They can change the rules any time they want without a warning.

This review is mostly for foreigners(guys don’t do the same mistake that I did) ...

How disappointed I am, that I’m writing you directly from business lounge S7...

After 24 hours hard flights without sleeping, i came BL S7 to have some rest,good atmosphere and shower. Hostess Ksenya met me with the smile, and there was only good thing that happened to me here. All stuff from second hostess(idk her name) to cleaning lady, waiter, and bartenders so serious-nobody is smiling, looks that only Ksenya is enjoying her job.have asked to hostesses like “do you know is in airport some Apple store, and god you should see/hear second hostess answer, I felt that I did something wrong that moment.and then I went to shower and the door was closed, after I asked to cleaning lady and she opened with biiiiig attitude.And after I could hear that she talking something b me with another coworker in Russian.I’ve been many lounges, but this kinda attitude and unwelcoming atmosphere didn’t see in my whole life....
The end of this I don’t understand for what I’ve paid...
S7 if you want to be more international please teach your crew in BL how to be more welcoming and try to like the job that they do....

Flight was 5 hours late. New airplane, seat ok, good service, rapid check-in. Staff in Khabarovsk airport very friendly and helpful, including customs and immigration, even if I don't speak Russian...