We used S7 to get to Antalya in January and then get back to Moscow in February. Our first flight was really good. The aircraft was modern, with comfortable seats and enough feet space. The air company provided snacks and beverages. The flight was a bit late, but not by much, probably less than an hour.
Unfortunately, our flight back home was one of the worst I remember. Firstly, the flight was scheduled on 4:25 pm. We arrived to the airport of Antalya at 2:20. At the same time S7 sent us an SMS that informed us about possible delay due to extreme weather conditions in Moscow. The flight was getting delayed many times and the overall delay was exactly 6 (!!!) hours. During that time S7’s office at the airport was closed, there were no representatives of the company, so no one apologized for that inconvenience, no one clarified the situation and of course no one offered us drinks and food during those 6 hours. Luckily, administration of the airport of Antalya gave us food and drinks, so big thanks to them, they took the responsibility for the problem instead of S7. When we finally got on the aircraft, we found out that it was really old: seats not suitable for adult people in terms of width and feet space, no climate control, so that it was really hot inside the aircraft and the air was dry. Final surprise was that mid-flight flight attendants announced that “they decided not to take food aboard”. Wow! You decided not to give us what we paid for, thank you! And of course, no social distancing, the aircraft was full of people.
I guess, it’s an okay air company when there are no extreme situations.

Flight attendants don’t care about masks. 200 people just enjoying seating face to face without masks. After my complaint, flight attendant said that masks are recommendation and not mandatory. They said, If someone “needs” a mask, they can provide. That’s it!!!

If you want to be infected covid - buy s7 ticket.

Because of this pandemic travel plans had changed and therefore had to call S7 Airline to make changes, delayed by one day. Excellent communication in English, customer service was polite and courteous and extremely helpful and understanding. Even the return flight had some minor adjustments (delay) and S7 airline provided food while waiting for the flight to be ready for boarding. A special THANKS to the Flight attendants. Overall, EXTREMELY Satisfied.

Having used S7 before i had no worries with booking this flight as they have never let me down before now.
Having travelled from Bordeaux France via Paris and London Heathrow to get Moscow and using 2 different airlines i was aware of the flying policies. Both these airlines kept the middle seat free if you travelled alone and boarded the plane from rear to front and the reverse on exiting the aircraft to allow for social distancing and reinforced the wearing of masks.
On boarding my S7 flight in Moscow as usual without an airbridge i expected the airline to provide extra busses, No we were shoehorned as usual onto 2 busses and half the occupants just either did not bother with a mask or wore it as a chin warmer. The aircraft was full and the 2 ladies next to me wore chin warmer masks and didn't seem to care. On the previous flights the aircrew stressed that if you needed to go to the toilet check to see if the light shows its free before moving and don't stand in the isles. This aircrew seemed not to care and never gave any instructions about the use of masks or standing in the isles so as i was at the rear of the aircraft at one point I had 4 people i didn't know crowded around my seat and not one of them was wearing any sort of protection and again the aircrew just seemed not to care but maybe that's why the infection rate in Russia is climbing because of the Russian mentality of rules dont apply to me. Also when landing in Simferopol everybody walked past the body heat sensor camera with the laptop connected all switched on and not a sole in sight monitoring anything. This flight made me very anxious for my health. However as usual S7 were on time and the flight was smooth and the aircraft was clean however unlike other airlines still had magazines in the seat backs and not new ones as these had already been used by who knows how many people.

without any ratings and discussions... just avoid this company. Lie, rude and remove from social networks for bad Comments. It seems that the company works on the principle of a financial pyramid... never have business with this company...