Staff were not helpful at the check in desk. I am a musician and I had a very expensive professional guiter and they didn't allow me take it on the plane. I tried to explain that this is a music instrument in a soft case and it is impossible to have it with the checked in luggage. Even with the special buggage belt as you never know how they are going to handel it.

I asked them to put in the jacket cabinet or overhead in the business class but they insist saying that it doesn't fit and the flight is fully booked.

I was very late to the boarding and I didn't have the choice at the end but to leave them taking my guitar with the checked special luggage. When I got into the plane I discovered that the jacket cabinet was empty!! Furthermore, the overhead cabinets in the business class was empty too and could easily fit my guitar. I was the last one who got into the plane and still the cabin crew where very rude and refused to help me getting my instrument back and have with me on the flight.

It was very bad experience and never again!!

The airline its pretty good, overall experience was good and all things went as expected. S7 has really good airlines partners so good for people who have loyalty with other airlines and wish to take advantage while flying domestic in russia.

Never even got to buy the tickets - no way to pay with an international credit card, only Russian card. I stayed with the support on the line for an hour just for them to tell me that. Avoiud at all costs , .

Thanks to cabin crew for the excellent service and comfortable flight. We have been served very tasty food quite professionally. Check-in, baggage handling, etc. procedures were quite successful.

We used S7 to get to Antalya in January and then get back to Moscow in February. Our first flight was really good. The aircraft was modern, with comfortable seats and enough feet space. The air company provided snacks and beverages. The flight was a bit late, but not by much, probably less than an hour.
Unfortunately, our flight back home was one of the worst I remember. Firstly, the flight was scheduled on 4:25 pm. We arrived to the airport of Antalya at 2:20. At the same time S7 sent us an SMS that informed us about possible delay due to extreme weather conditions in Moscow. The flight was getting delayed many times and the overall delay was exactly 6 (!!!) hours. During that time S7’s office at the airport was closed, there were no representatives of the company, so no one apologized for that inconvenience, no one clarified the situation and of course no one offered us drinks and food during those 6 hours. Luckily, administration of the airport of Antalya gave us food and drinks, so big thanks to them, they took the responsibility for the problem instead of S7. When we finally got on the aircraft, we found out that it was really old: seats not suitable for adult people in terms of width and feet space, no climate control, so that it was really hot inside the aircraft and the air was dry. Final surprise was that mid-flight flight attendants announced that “they decided not to take food aboard”. Wow! You decided not to give us what we paid for, thank you! And of course, no social distancing, the aircraft was full of people.
I guess, it’s an okay air company when there are no extreme situations.