Our flight was cancelled in Dec 16 due to heavy snow & we could not get another earlier flight to fly to Kansai. As a result, we missed our connecting flight from Kansai to Singapore.

When the flight was cancelled, everything was in chaos at PEach counter. No instructions in English & we did not know what to do. When we figured out later, all the earliest flights were fully booked by passengers.

In the end we had to queue for more than 2 hours to try to get another flight but not in time to catch our connecting flight to Singapore.

We then decided to opt for refund & book new tickets to fly back to Singapore directly from another airline.

until now, there is no refund credited into my credit card, though they said it will take 1 to 2 months. The greatest nightmare is we cannot reach the airline at all to enquire about our refund! No email address & only customer hotline in Osaka, This means that we have to make long distance calls to Japan from Singapore to just ask about our refund! And we do not know whether we can get through the line!

In summary, if flights are smooth with no cancellation or delay, it will be alright because the fares are cheap. But the nightmare happens when there is any cancellation because they do not schedule you automatically into another earlier flight & you are left on your own to solve your problem.

Worse still this airline is unreachable. Hence our conclusion is this airline serves their own Japanese people only, it is a nightmare for foreigners as you can't reach them when you are back home.

Always a bit of a gamble flying LCC but this was exceptional service and obviously great value. Staff were friendly and polite, check-in was all automated and we had carry-on baggage only so it was very quick to proceed from arrival, through check-in right to the gate. Not much range of food/drink on board but no problem taking your own snacks on. No TV/wifi obviously.
Strongly recommended!

As a Japanese airline there's strict provisions with checkin and carry on luggage so I would advise everyone to make sure that they do not go over what they have bought.

Our flight has been cancelled due to heavy snow than the crews told us to request a refund or choose another date flight. We chose to request a refund through peach airlines website based on the guidance that has been given.

We bought a return trip ticket for 2 adults and 2 older children.

Now, we have received the refund through our credit card. It took 1 month.

THANK YOU for processing the refund.

We hope that the customer service hotline is easy to contact and they will provide email address so we can contact them.

The best low cost airline. But the terminal in KIX is very far from the main terminal. Good service on the flight. English of FA is better than I expected.