Very poor service. No frills and airline charges you an arm and a leg if you go over 10kg weight for both backpack and luggage carryon. You get what you pay for and if you work out costs, still cheaper to go with other airlines.

I never really have any problems with Peach. They can get delayed pretty badly sometimes which can be frustrating but their service was very pleasant, I felt for an economy flight it was about what I'd expect. The staff are friendly and helpful and I had enough room in my seat.

Cheap prices, but you are completely on your own if they cancel a flight. They cancelled our flight from OKA to NRT on 17 FEB 2017. There was no announcement in English, so we saw Japanese passengers furiously typing on phones and found out it was canceled due to "BAD WEATER at Narita Airport." PEACH gave us a paper saying it was cancelled and the next flight available was 3 days later on 20 FEB 2017 (our vacation was ending on 21 FEB 2017, so that wasn't an option). Their paper also said PEACH would not pay for or offer any "alternate" transportation.

By this time, any cheap seats on other airlines had been booked by people who understood Japanese. We spent 3 hours waiting in lines at Jetstar, JAL and ANA. Our flight for 5 from OKA to NRT through PEACH originally cost $230; we then paid $2000 for all of us to fly the same day to Haneda (ANA was the only airline we could find with a flight that wasn't full).

(from the time of resevation, I experienced real hell)
there's so terrible condition about changing or cancelling the schedule
(no refund or very difficult to return, charge is so high)

late departure(over 1 hour in the airplane without starting to move)
in the airplane, the service was not good also.

and after landing, in naha airport, terminal was so small and so many people in small space, long line of people waiting for a bus to domestic terminal.over 1 hour waiting, and finally, we family lost the last bus to the hotel in the north of Okinawa.

Our flight was cancelled in Dec 16 due to heavy snow & we could not get another earlier flight to fly to Kansai. As a result, we missed our connecting flight from Kansai to Singapore.

When the flight was cancelled, everything was in chaos at PEach counter. No instructions in English & we did not know what to do. When we figured out later, all the earliest flights were fully booked by passengers.

In the end we had to queue for more than 2 hours to try to get another flight but not in time to catch our connecting flight to Singapore.

We then decided to opt for refund & book new tickets to fly back to Singapore directly from another airline.

until now, there is no refund credited into my credit card, though they said it will take 1 to 2 months. The greatest nightmare is we cannot reach the airline at all to enquire about our refund! No email address & only customer hotline in Osaka, This means that we have to make long distance calls to Japan from Singapore to just ask about our refund! And we do not know whether we can get through the line!

In summary, if flights are smooth with no cancellation or delay, it will be alright because the fares are cheap. But the nightmare happens when there is any cancellation because they do not schedule you automatically into another earlier flight & you are left on your own to solve your problem.

Worse still this airline is unreachable. Hence our conclusion is this airline serves their own Japanese people only, it is a nightmare for foreigners as you can't reach them when you are back home.