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“Avoid this at all cost if you are carrying sport equipment”
Review of Peach Aviation


Reviewed 9 March 2017

Poor group staff, the check in process is slow. You need to do the self checkin in the computer next to the desk and then queue for more 20mins to "check-in" again at the desk. So, what's the point of the "self checkin"? I used the self checkin service of AirAsia and Lufthansa before, I didn't need to visit the desk again, simply dropped the baggage then go.
Only 20kg is allowed for sport equipment baggage no matter how many luggage weight you still have. Never have problem with sport equipment baggage with other major airlines and Jetstar.

Date of travel: March 2017
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank StephenC2990
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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272 - 276 of 1,581 reviews

Reviewed 1 March 2017 via mobile

Very poor service. No frills and airline charges you an arm and a leg if you go over 10kg weight for both backpack and luggage carryon. You get what you pay for and if you work out costs, still cheaper to go with other airlines.

Date of travel: March 2017
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
3  Thank jxcn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 27 February 2017

I never really have any problems with Peach. They can get delayed pretty badly sometimes which can be frustrating but their service was very pleasant, I felt for an economy flight it was about what I'd expect. The staff are friendly and helpful and I had enough room in my seat.

Date of travel: February 2017
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
Thank thomasnH3821FT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 24 February 2017

Cheap prices, but you are completely on your own if they cancel a flight. They cancelled our flight from OKA to NRT on 17 FEB 2017. There was no announcement in English, so we saw Japanese passengers furiously typing on phones and found out it was canceled due to "BAD WEATER at Narita Airport." PEACH gave us a paper saying it was cancelled and the next flight available was 3 days later on 20 FEB 2017 (our vacation was ending on 21 FEB 2017, so that wasn't an option). Their paper also said PEACH would not pay for or offer any "alternate" transportation.

By this time, any cheap seats on other airlines had been booked by people who understood Japanese. We spent 3 hours waiting in lines at Jetstar, JAL and ANA. Our flight for 5 from OKA to NRT through PEACH originally cost $230; we then paid $2000 for all of us to fly the same day to Haneda (ANA was the only airline we could find with a flight that wasn't full).

Date of travel: February 2017
    • Customer service
    • Check-in and boarding
4  Thank velojake
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 23 February 2017

(from the time of resevation, I experienced real hell)
there's so terrible condition about changing or cancelling the schedule
(no refund or very difficult to return, charge is so high)

late departure(over 1 hour in the airplane without starting to move)
in the airplane, the service was not good also.

and after landing, in naha airport, terminal was so small and so many people in small space, long line of people waiting for a bus to domestic terminal.over 1 hour waiting, and finally, we family lost the last bus to the hotel in the north of Okinawa.

Date of travel: February 2017
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank virocan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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