Check in staff couldn't locate reservation even given my passport. Had to show reservation number.

No complimentary water or snacks

Very loud and obnoxious children behind me constantly screaming and knocking my seat. Cabin crew refused to allow me to move to another seat that was free.

Very narrow seat pitch .

Most unpleasant flight I have had in years.

Crew and staff did not speak good English.

Only good thing was the price.

I flew Peach the first time in March 2017 from Hong Kong to Kansai Airport (return). The only add-on was a check-in bag of 20kg for the return leg. The total amount paid was about USD296.

I chose Peach because of the timing of the flights. It departed HK at 1.30 am, and flew from Kansai at 8.20 am.

I had read various reviews of Peach before flying and had some trepidations. However, my concerns turned out to be unfounded. I think the gripes stemmed from comparing Peach, which is a low-cost carrier, with a full-fledged airline. That's not comparing apple with apple. A fairer comparison will be with other LCCs. I fly frequently with other LCCs such as Air Asia, Tiger Airways and Jetstar, and I do not find Peach any inferior to any of them.

Prior to the flight, I did a few practical things. I went to Peach website and familarised myself with its rules regarding check-in and baggage. Unlike the other LCCs which I had taken, Peach was particular about the weight of the carry-on (10 kg) and the check-in bags. They actually weighed the carry-on bag (well, at least at HK airport). Special items e.g. sports equipment, have to be checked in and this was stated clearly in the website. Peach's website (the PC version) also contained daily tweets regarding its flights, particularly whether there would be any delays or changes. This was particularly useful, and was unique to Peach. Since Peach clearly stated that it was not responsible for transfers, when I booked the return leg to HK, I made sure that there was sufficient time for me to collect my bags, clear immigration and customs, exit the airport, and check in again for my next connecting flight.

At HK airport, checking in was at the regular counter. At Kansai Terminal 2, all passengers had to use the self-check in kiosks which were plentiful. The process was easy and hardly took more than 2 minutes. On finishing, we then joined a regular queue for checking in the bag. Throughout, I thought the process was efficient.

During the flight, the seats were comfortable. I was assigned an aisle seat on the outbound flight, and a middle seat on the inward leg, but I did not find it cramped. The attendants were generally courteous and helpful. Anoucements were made in Japanese, English and Cantonese.

At Kansai Airport, boarding and alighting required a short walk on the tarmac. At HK airport, we had use of aerobridge.

Disappointments are misalignment between expectations and reality. I knew what was in it for me on Peach, a LCC, and I was accordingly not disappointed. And yes, I would take Peach again.

Poor group staff, the check in process is slow. You need to do the self checkin in the computer next to the desk and then queue for more 20mins to "check-in" again at the desk. So, what's the point of the "self checkin"? I used the self checkin service of AirAsia and Lufthansa before, I didn't need to visit the desk again, simply dropped the baggage then go.
Only 20kg is allowed for sport equipment baggage no matter how many luggage weight you still have. Never have problem with sport equipment baggage with other major airlines and Jetstar.

Very poor service. No frills and airline charges you an arm and a leg if you go over 10kg weight for both backpack and luggage carryon. You get what you pay for and if you work out costs, still cheaper to go with other airlines.

I never really have any problems with Peach. They can get delayed pretty badly sometimes which can be frustrating but their service was very pleasant, I felt for an economy flight it was about what I'd expect. The staff are friendly and helpful and I had enough room in my seat.