Travel from Kix to Cts, Plane is new and clean but flight was delayed almost 2 hours without any notice that made me missed my friend and the train to Hakodate. staff unprofessional during the flight.

Just like Vanilla Air, this airline will extort money from you in fees. This helps them make the money back from lower fare costs. We paid for a 20kg limit checked bag included with our ticket. We had to pay nearly 2800 yen for our checked bag being 1.8kg over that limit. This was literally the cost of an entirely new overweight checked bag. Rather than charge us a certain rate like 500 yen per 1kg over or something. The staff was also unhelpful, didn't explain anything, and English was bad. Screw this airline and the rest of these Japanese LCCs. They all charge ridiculous fees to make up for their "cheap" airfares.

Just a reminder to all who might book this airline. Do not do it! This airline will ruin your vacation. They cancel if they don't fill the flights and leave you stranded. This is a terrible way to do business and to treat people. AND refunds take months. Save your money and grief and book on a different airline.

We were stranded!

Internationals do not book this airline. This airline is cheap and too good to be true. They canceled our flight and left us stranded on Okinawa, no concerns for us, had to book 3 times the price on a better airline and pay high prices for unexpected hotel costs. The rest of our vacation was ruined because of this airline. Do not book this airline.

Check in staff couldn't locate reservation even given my passport. Had to show reservation number.

No complimentary water or snacks

Very loud and obnoxious children behind me constantly screaming and knocking my seat. Cabin crew refused to allow me to move to another seat that was free.

Very narrow seat pitch .

Most unpleasant flight I have had in years.

Crew and staff did not speak good English.

Only good thing was the price.