Worse airline to fly... Booked tickets using peach plus, so that i would be able to book my seats. I was able to book my seats to Thailand, but having reserved seats twice first row 7 then row 11 was told at the check in counter that i didn't book any seats. Was given row 28 where my seats didn't even recline. Not sure why i would pay the extra money to not have comfortable seats. The Ladies at the counter were very rude. Not worth the money. There were other passengers with the same issues.

Check in was smooth and quick through the self check-in kiosk. Drop our luggage and proceeded to the pre-departure area. The flight was was on time. Flying time was around 2 hours and 5 minutes. We deplaned at the Low Cost Carrier Terminal of Kansai Airport which is a bit far from the main Kansai International Airport Terminal. There are buses from the terminal to the main train station. The flight attendants were attentive and charming.

Self check-in kiosk are only available 45 minutes before your flight. Check in was easy at the baggage drop then on to the x-ray machine before going to the departure area at Narita Airport Domestic Terminal 1. Flying time was around 1 hour and 30 minutes. It was a smooth flight and you can buy light snacks and beverages on board. The airfare was very cheap.

Travel from Kix to Cts, Plane is new and clean but flight was delayed almost 2 hours without any notice that made me missed my friend and the train to Hakodate. staff unprofessional during the flight.

Just like Vanilla Air, this airline will extort money from you in fees. This helps them make the money back from lower fare costs. We paid for a 20kg limit checked bag included with our ticket. We had to pay nearly 2800 yen for our checked bag being 1.8kg over that limit. This was literally the cost of an entirely new overweight checked bag. Rather than charge us a certain rate like 500 yen per 1kg over or something. The staff was also unhelpful, didn't explain anything, and English was bad. Screw this airline and the rest of these Japanese LCCs. They all charge ridiculous fees to make up for their "cheap" airfares.