Booked return flights with this airline,outward journey ok,but typical budget airline,legroom shocking if you more than 5 feet tall.

Now the bad news,return flight delayed (which happens),took off for 2hour 30 minute flight,2hour 15minutes in too flight as we approached Shanghai,pilot turned plane around and flew back to Tokyo,saying he could land.No other explanation was giving,we landed back at Tokyo,where we were told t get off plane,flight was cancelled and left to find our own way back too Shanghai.Everyone handed a claim form to claim refund,but you dont get money back,your credited with Peach Points for another flight.Shocking customer service from a so called reputable company.Do not touch this Airline with a barge pole

If you take advantage of the bargain fares, get a seat assigned by the airline and don't pay to check luggage, you'll realize the savings of using this airline. You also need to be prepared to sit in a sort of cramped space with limited leg room, have no pillow or blanket and no complimentary beverages (or food), though you could purchase from the airline menu at a pretty marked-up cost. Overall my experience was what I expected though it was a bit uncomfortable after a couple of hours.

If you fly from Bangkok to Naha, be prepared to land in a very strange area of the airport, what looks like a cargo area but seems to be reserved for the two low cost carrier airlines. From there you will take a shuttle bus to the main terminal where you could connect to taxis, buses, and the monorail. The airline did not provide Japan immigration forms on the flight so it took extra time in the airport to fill out the immigration and customs forms. The immigration queue was efficient and other than not having the completed forms on arrival, but there were no major delays in getting though the official process.

On the return to Bangkok from the main Naha terminal, go to the first level bus stop 4 to catch the shuttle back to the strange area of the airport for check-in, security and departure. My experience checking in for the flight was kind of slow but efficient enough given the crowds (flight on return was fully booked).

Flight crew was friendly and professional.

The other thing you should know is during the wait for takeoff and upon landing, there was very loud pop music piping in to the airplane speakers, so be prepared to tune it out if this is not your preferred music.

When booking knew this was a budget airline so did not expect much. very impressed with check in, very efficient and hardly any waiting around at all. staff were friendly and helpful only issue was the complete lack of space. At 6ft 2 I'm not small but even on previous budget flights you have more than six inches between your face and the seat in front. made for an incredibly uncomfortable flight made worse when the seat in front was reclined into the six inches I had! Flight back to Tokyo with JAL was not much more expensive and infinitely better!

Do not use this airline unless you want to be stranded. Their terms and conditions state that if they need to cancel the flight they will not pay compensation, hotel overnight, expenses, or book you with another airline. All they will do is offer you a seat on the next available flight.

I cannot state the risks with this airline. We had a 1am flight out of China, we were at the gate with our flight ready to leave in 30 minutes, they made an announcement for everyone on the flight to follow them, they took us back through immigration, cancelled our exit visas, gave our bags back and only then told us our flight was cancelled back at the check in desk.

The management team at the airport didn't care about anyone on the flight, they said the only seats available were in 14 days, we could rebook or get our money back. Everyone at checkin was so angry and let down by this airline.

They gave us a copy of the terms and conditions, no direction of what to do next. They even tried to call the police who then told them it was their problem.

We then had to pay £1000 for a flight out of China the next day.

The way they treated us was inhuman, and in Europe this practise is illegal to abandon your passengers.

just like any air flight, on time, good, easy check in, good, nothing to say bad about, excellent so far