Peach Points can only be used in issued currency and expire in 180 days. Peach Points are basically useless and will expire. Bought a flight from Korea to Japan. Couldn't not go on that flight so was issued "Peach Points". Tried to use the points to buy a flight within Japan but turns out the points can only be used to buy Korean Won products. The points are now stuck with no way to convert them, and they will expire in 180 days.

Customer service and emails would not tell me the terminal so i arrived 4 hours early to airport. Found out when I arrived they were at Terminal 2, a 10 minutes drive from the main airport. They are the only airline in that terminal. Customer service made me wait in line for 40 minutes just to tell me to use a machine to get a boarding pass. The machines didn’t work so they then told me to get back to the back of the line for another 40 minutes. When I arrived at the gate, they said there was now not enough time to get an e visa before taking off. You need 1 hour. Lost my flight and hotel money. Was not able to board the flight. I got stuck at airport.

Worst airline we’ve ever flown. Charge extra for everything and will weigh your carryon. They have cancelled and delayed flights many times with no refund. We gave them the benefit of the doubt because the prices are so cheap, but you get what you pay for! It’s not worth it. We showed up 1 minute after check in “closed” 30 minutes before departure and they wouldn’t let us board or book another flight. Awful customer service. Never again.

Worst line ever. Peach is a scam, very bad service.
, they make you pay a fortune even when your hand luggage is 100 gr. over the ridiculous 7kg limit. Never again, they don't even offer an email for complaints and they don't listen to customers. Also they allocated a family of 4 in totally different seats across the plain purposedly, and lastly the flight was delayed. I have travelled the world and never faced this treatment. Unacceptable

We arrived 3 minutes late to acceptance, but the staff did not receive and the procedure and asked to buy a new ticket and no specific instructions. The receptionist is female, she's standing outside the drop off counter. Her attitude was very bad.