Firefly, flight FY 4111 from Penang to Kuala.
Nice and fast ride back home, with an ontime departure.
Flights are operated with ATR 42 : prop planes.
Unfortunately, when the bag were delivered on KL airport, one of the wheel had been totally pulled apart and was missing, leaving a big hole on my bag.
I lodged a report with their ground staff which happened to be very nice and efficient.
2 choices given to me :
a) 50 ringgint cash immediately for compensation ( 12 euros )
b) A new replacement bag would be provided back to me.
Obviously, I chose b)
I was told that I would receive the bag in 2 weeks time.
After 3 weeks, my bag had not yet been delivered, and I decided to leave that mattter.
Surprisingly, 2 days ago, after maybe 1,5 month, I had the happy surprise to receive a call from a delivery company, for my new bag.
Bag is not of super high grade, but failry good.
So, very happy with the job done by Firefly, and their customer service.