Don’t be fooled by the advertising that Scoot is part of the Singapore Airlines Group. While technically correct (they are wholly owned by Singapore Airlines), the only commonality is that both airline names start with a capital “S”, they allow passengers to accrue KrisFlyer Miles and their pricing is on the high side compared to their peers.

Scoot in particular does NOT offer:

- Reliable services (neither flight plan nor baggage handling can be relied on)
- Friendly staff assisted check-in (passengers and baggage – all is DIY)
- Comfortable travel experiences
- Orderly and well managed security checks and boarding processes
- Consistent delivery of paid check in baggage on the same flight as the traveller
- Any form of useful customer service (only standard useless AI type phrases)

Scoot offers:

- Poorly maintained and filthy planes
- On the positive, they fly to some interesting destinations that are unfortunately not served by more reliable operators (SIN-Manado is one of them)

My most recent experience with this dismal airline was in OCT, flying point to point SIN – Manado:

The security-check and boarding processes at the gate in Changi were chaotic and very poorly managed; more akin to what is expected from a third world airport facility than from the highly acclaimed Changi airport. It seemed like the staff were astonished (and annoyed at the same time) that so many passengers had actually shown up.

The state of the aircraft was poor to say the least, it had clearly seen better days. The maintenance seemed to be more like applying band aids again and again instead of doing proper maintenance. Not as bad as some of Scoot's 787’s but still questionable. It could also benefit from a proper cleaning (but that would be asking too much of this cheapo airline).

Flight itself merits no special comment (which for Scoot is already good news), simply a cramped and uncomfortable LCC A320 layout. Disaster struck upon arrival when I noticed via my AirTag that the baggage (which was pre-booked and pre-paid) was still in Changi T1.

It turned out that Scoot, after onloading our baggage, had quietly offloaded it again (as they did with the baggage of at least another 20 pax). We were not informed of this at any stage until I started questioning friendly, but poorly trained agents in Manado, who quoted some weight issue of the plane (seems Scoot might have decided to take some higher paying cargo load instead of delivering for their passengers …). After much back and forth I eventually managed to get a Property Irregularity Report.

The same evening, I initiated a chat with Scoot via their App (BTW to date NOBODY at Scoot along the route has actually tried to actively reach out and provide information or to properly apologize). The agent was useless and apart from pre-recorded statements (“if your baggage is still not located after the 14-day tracing period…”) had nothing to offer to the situation. Long story short, we were re-united with our baggage 24+hours after arrival in Manado on account of the help of our resort staff (again Scoot staff were not helpful at all - they just pushed the issue away).

The replies from Scoot to my subsequent complaints have fallen short of even the lowest expectations - not a single proper apology or explanation for their poor performance.

My honest recommendation is to stay well clear of this airline unless there is no other choice. Many of their planes are in a terrible state, they frequently offload baggage (as has also been reported in the press) and their customer support is quasi non-existent. Especially in Asia there are so many other LCCs that offer a far better performance and are also cheaper.

Also do not be fooled by the beautiful awards they showcase on their website – as the saying goes: Don’t believe an award you haven’t paid for yourself 😊.

Paid 30$ for extra leg seat and got a normal one. They wouldn’t refund or change my seat but other asked me to pay for a new one

Flight 're-timed' several hours before departure due to shortage of planes! The new departure was 1 hour 45 minutes later than originally scheduled for many months.
Once arrived in Singapore, departure board said flight re-timed? Departure now 5.15pm. Flight taxied out approx 5.25pm.After still taxiing for further 10 minutes or so turned around and announced a medical emergency. Back at gate approx 6.10. Took up to half an hour to get medical staff onboard and another half hour to get passenger and accompanying people off plane. What a debacle 8.05 still at gate. No way to contact family or friends who are waiting in Perth. Very little communication except captain saying having to reschedule departure and refuel? One crew said to me they had to wait for staff changeover? Surely 300 passengers should not have to wait for new crew. We were fed while in the plane on the tarmac. The medical emergency didn't seem bad however not sure. Without the original delay this was unlikely to have occurred.
No one able to contact family or friends waiting! Very little communication and an absolute debacle. Flight eventually taxied out at 8.30pm which was when the flight should have originally arrived in Perth and 3.25 hours after the re-timed flight should have left. Passengers had spent around 3.5 hours onboard by the time. This was my eighth flight with Scoot and the eighth flight to leave late. Never again!

It’s a one of the worst experiences I had in scoot airline. it’s very delay in Bangkok already and they didn’t even send any mail that the the flight is 2 hrs delay after we reach Singapore airport then only we know and that the Chennai flight has gone without any information after we people struggle a lot we have so many planes and lot of works to do because of the delay ness plenty things has changed and so many things is missed really it’s very worst and I didn’t face this situation in any other airline and my train ticket also cancel because of the delay I losses everything hereafter am not going to book a scoot airline

As i was travelling back from bangkok to chennai through my connecting flight was in singapore firstly, my bangkok to singapore flight was more than 2 hours delayed and then when i arrived in singapore and connecting flight from singapore to chennai was already took off. and my flight was rescheduled after 2 days. My week plan was totally collapsed because of this. also heard this happens most of the time with scoot. but nothing has changed.