Worst and most expensive budget airline I have ever taken. Online checkin doesn’t have seat selection option…it is assigned, so good luck!! When you attempted to change seat at the counter, you have to pay because the officer said seat was already assigned. I am not sure about anyone else but the entire check in process sounds ridiculous to me. Honestly, I cannot find a reason why I should fly with Scoot at all. Punctuality…not like it is the most punctual airline

I was supposed to fly from Athens to Berlin on October 25 2024 at 08.05. When I did the online check in it said that I would receive my boarding pass on the kiosks because of some identification that need on my ID. I arrived at the airport one and a half hour earlier than my scheduled flight. I run on the kiosk but NOBODY was there. I contact Skyserv which represents the company in Greece , as they don’t have any offices here . The stuff was rude and not helpful at all. All they said was that they can’t help me beacause I was LATE !! On the itinerary said that the kiosks are closing 1 hour before the flight. I was there one and a half hour earlier but everybody , apparently have gone. The result in that situation is losing my flight to Berlin which was very emergent and lose all my money. I had to book another flight to be there , I double paid my flight. I contacted your offices and the support team informed me that they can’t do anything , they just gave me a case number and said I have to wait 40 days to make sure that my story stand right. I am very disappointed . This airline was unable to help me . I am not satisfied neither by the answers I got nor the behavior. This company can’t help and provide people the basics . IS IT POSSIBLE THAT THE EMPLOYEES LEAVE THEIR JOBS EARLIER ? AND WONT ASSIST THE PASSENGERS?

Scoot sold more tickets than they have seats. They rebooked us to a night flight. If I would have booked the night flight from the beginning the price would have been lower than the ticket I bought. However Scoot refused to give us any financial refund on our tickets, despite this was entirely their fault. Their ground personell was also quite rude. Scoot is a scam company in my opinion. Avoid if you can.

SCAMMERS, idk how it’s even legal what they do. My partner was travelling with Scoot and same day as departure they delayed the flight departure time which would have made him miss the connecting flight, so they gave the option to fly a later day or cancel the flight and get FULL ticket price refund. It was PROMISED over chat that they WOULD pay back full cost of the flight if chosen the option to cancelled. Then later on when trying to claim the money back they had “changed” the rules and they no longer compensate with full ticket price refunds, only give you a % of the money back as a discount if booking a flight with them at a later point. Which was only valid for less than 6 months. They literally just scammed us. Would never chosen to cancel the flight if it wouldn’t been for the guarantee of getting a full refund. The amount of emails and calls leading no solution is insane. Have print screen as proof of what was promised and they did absolutely nothing. Would NEVER fly with Scoot and would NEVER recommend it to anyone. Scam scam scam :)

Don’t be fooled by the advertising that Scoot is part of the Singapore Airlines Group. While technically correct (they are wholly owned by Singapore Airlines), the only commonality is that both airline names start with a capital “S”, they allow passengers to accrue KrisFlyer Miles and their pricing is on the high side compared to their peers.

Scoot in particular does NOT offer:

- Reliable services (neither flight plan nor baggage handling can be relied on)
- Friendly staff assisted check-in (passengers and baggage – all is DIY)
- Comfortable travel experiences
- Orderly and well managed security checks and boarding processes
- Consistent delivery of paid check in baggage on the same flight as the traveller
- Any form of useful customer service (only standard useless AI type phrases)

Scoot offers:

- Poorly maintained and filthy planes
- On the positive, they fly to some interesting destinations that are unfortunately not served by more reliable operators (SIN-Manado is one of them)

My most recent experience with this dismal airline was in OCT, flying point to point SIN – Manado:

The security-check and boarding processes at the gate in Changi were chaotic and very poorly managed; more akin to what is expected from a third world airport facility than from the highly acclaimed Changi airport. It seemed like the staff were astonished (and annoyed at the same time) that so many passengers had actually shown up.

The state of the aircraft was poor to say the least, it had clearly seen better days. The maintenance seemed to be more like applying band aids again and again instead of doing proper maintenance. Not as bad as some of Scoot's 787’s but still questionable. It could also benefit from a proper cleaning (but that would be asking too much of this cheapo airline).

Flight itself merits no special comment (which for Scoot is already good news), simply a cramped and uncomfortable LCC A320 layout. Disaster struck upon arrival when I noticed via my AirTag that the baggage (which was pre-booked and pre-paid) was still in Changi T1.

It turned out that Scoot, after onloading our baggage, had quietly offloaded it again (as they did with the baggage of at least another 20 pax). We were not informed of this at any stage until I started questioning friendly, but poorly trained agents in Manado, who quoted some weight issue of the plane (seems Scoot might have decided to take some higher paying cargo load instead of delivering for their passengers …). After much back and forth I eventually managed to get a Property Irregularity Report.

The same evening, I initiated a chat with Scoot via their App (BTW to date NOBODY at Scoot along the route has actually tried to actively reach out and provide information or to properly apologize). The agent was useless and apart from pre-recorded statements (“if your baggage is still not located after the 14-day tracing period…”) had nothing to offer to the situation. Long story short, we were re-united with our baggage 24+hours after arrival in Manado on account of the help of our resort staff (again Scoot staff were not helpful at all - they just pushed the issue away).

The replies from Scoot to my subsequent complaints have fallen short of even the lowest expectations - not a single proper apology or explanation for their poor performance.

My honest recommendation is to stay well clear of this airline unless there is no other choice. Many of their planes are in a terrible state, they frequently offload baggage (as has also been reported in the press) and their customer support is quasi non-existent. Especially in Asia there are so many other LCCs that offer a far better performance and are also cheaper.

Also do not be fooled by the beautiful awards they showcase on their website – as the saying goes: Don’t believe an award you haven’t paid for yourself 😊.