Please do not ever fly with Scoot!!!

I was one of them looking at the comments that everyone was saying how terrible Scoot is, but I would still like to give it a try as some of them say Scoot has improved. Consequently, it turns out where I am today, a delay of more than 9 hours of flight. I am beyond disappointed with how they handled our delayed and eventually cancelled our flight. We’ve been stranded at the airport for over nine hours. I’m still currently stuck at the airport. Please expect lack of customer support as we are unable to get a clear information on when it’s our next flight even after 9 hours

This was my first time flying with Scoot, and it was supposed to be a connecting flight to Japan. Our original departure time was set for 7:10 pm, but soon after, the ground staff announced there was a technical issue, pushing the departure to 8:30 pm. When 8:30 rolled around, they announced another delay until 10:00 pm. Not surprisingly, at 10:00, they extended the delay to 11:30 pm.

Then things took a turn for the worse. The ground staff informed us that, due to ongoing technical issues, the flight was cancelled. They promised another flight at 4:00 am, but now it’s 4:00 am, and we’re still stuck at the airport with no follow-up or assistance from Scoot. This experience has been frustrating and exhausting, and Scoot’s lack of support or clear communication has been disappointed.

This is the worst airline trip...we've waited for 8 hours they keep on delaying the time until they cancelled 10 mins.before the boarding time...what a horrible experience!

The flight has been delayed for 3 hours, I was planning to fly toward Tokyo urgent, but it impacted my plans and meetings with a bad service when we ask what happened, never next time.

Terrible management, the flight attendants cannot recognize customers who ordered the meal so they wake everyone up to check with our names.

I told them I didn't ordered anything but they keep wake me up by pat my shoulder hardly. No apology nor any explain when they find the wake the wrong person up.

Most terrible experience I ever have, never use Scoot again.

I panicked after seeing previous reviews but honestly had a seamless journey flying with scoot. Late setting off but still arrived on time. I flew from SYD > singapore > krabi and extremely glad I saved some money flying with scoot over other airlines. No in flight entertainment or complimentary water, but I was prepared for this so had a comfortable journey