Scoot airlines isn't that great considering it's a budget airline, service were ok, food was gassy, seats were kinda uncomfortable for an 8 hour flight. So hnoestly i I were you then just go on a better airline like Qantas or Cathay (800 buck per person via Hong Kong), but if you're really on a budget then you could consider

Flight TR453 from KL to Singapore was to depart at 11.55 am. It was delayed for 4 hours. Reason was issue with plane originating from Singapore. The long delay was unacceptable as Scoot could easily dispatch another plane from Singapore to pick up passengers from KL, with a flight time of merely about an hour!!

They have horrible service, don’t have a system for boarding or for placing bags on the overhead bins. We were in the first row and had to place our bags all the way to the 10th row, and half of the first five rows hadn’t boarded yet. Most of the people who were sitting around us had the same problem and the flight attendant just said, “find the nearest one.”???? It is a cheap airline but honestly next time I would rather pay a little more and be a little more comfortable

Booked a flight on the Scoot App. Got a flight booking number, mobile check in notification and booking was under my trip in the app. Time of flight, suddenly told the booking is canceled because payment didn’t go through. Wanted to pay at the counter, no such option, Stranded at the airport because of Scoot’s app and 0 help from their customer service. Email came from customer service with a “too bad” reply. Ended up stranded at the airport for 8 hours. Cannot believe this kind of terrible service. Please be careful when booking with this airline.

Please do not ever fly with Scoot!!!

I was one of them looking at the comments that everyone was saying how terrible Scoot is, but I would still like to give it a try as some of them say Scoot has improved. Consequently, it turns out where I am today, a delay of more than 9 hours of flight. I am beyond disappointed with how they handled our delayed and eventually cancelled our flight. We’ve been stranded at the airport for over nine hours. I’m still currently stuck at the airport. Please expect lack of customer support as we are unable to get a clear information on when it’s our next flight even after 9 hours

This was my first time flying with Scoot, and it was supposed to be a connecting flight to Japan. Our original departure time was set for 7:10 pm, but soon after, the ground staff announced there was a technical issue, pushing the departure to 8:30 pm. When 8:30 rolled around, they announced another delay until 10:00 pm. Not surprisingly, at 10:00, they extended the delay to 11:30 pm.

Then things took a turn for the worse. The ground staff informed us that, due to ongoing technical issues, the flight was cancelled. They promised another flight at 4:00 am, but now it’s 4:00 am, and we’re still stuck at the airport with no follow-up or assistance from Scoot. This experience has been frustrating and exhausting, and Scoot’s lack of support or clear communication has been disappointed.