Hi! I have a booking from Chiang Mai to Singapore on Sunday November 17th at 12:00PM that cost 14,674.15THB.
I want to change to depart from Bangkok to Singapore on Wednesday November 20th at 18:35PM (flight TR611) which costs 2,900THB.
I called several times to no avail, and was told that I'd have to pay a change fee + booking fee of 3,165THB by Dayani of the Singapore Contact Center.
It is absolutely unacceptable that Scoot charge me more than the price of a new flight, especially considering the fare difference of 11,774THB in scoot's favor. I do not expect a refund of the original flight, but I do expect a fee waiver (at least partially) considering that the original flight is MUCH more expensive than the new flight. I never expected this from a Singaporean company, especially associated to Singapore airlines, and have lost respect for the airline. This is abuse.