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“Abusive: Scoot charges a change fee higher than the price of a normal ticket.”
Review of Scoot


Reviewed 14 November 2024

Hi! I have a booking from Chiang Mai to Singapore on Sunday November 17th at 12:00PM that cost 14,674.15THB.

I want to change to depart from Bangkok to Singapore on Wednesday November 20th at 18:35PM (flight TR611) which costs 2,900THB.

I called several times to no avail, and was told that I'd have to pay a change fee + booking fee of 3,165THB by Dayani of the Singapore Contact Center.

It is absolutely unacceptable that Scoot charge me more than the price of a new flight, especially considering the fare difference of 11,774THB in scoot's favor. I do not expect a refund of the original flight, but I do expect a fee waiver (at least partially) considering that the original flight is MUCH more expensive than the new flight. I never expected this from a Singaporean company, especially associated to Singapore airlines, and have lost respect for the airline. This is abuse.

Date of travel: November 2024
Thank Jimena T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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170 - 174 of 6,665 reviews

Reviewed 14 November 2024

Dishonest behaviour. Flight 2:20 hrs late. Plus a further hour on ground doing something with bags. I missed my connection. Scoot websites say that if delayed more than two hours, refund for that segment available. It cost me over $1000 to rebook connection and overnight in hotel. Scoot dismissed my claim. I have flown Scoot about 24 segments. Now they have lost a customer.

Date of travel: October 2024
1  Thank frankpM8566BZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 November 2024

The inside of the plan is very warm and hot. Many passengers were fanning themselves. Few passengers had asked why it was so hot.

Date of travel: November 2024
    • Seat comfort
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Thank John P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 November 2024

For context, we few from Singapore to Surabaya for trekking volcanoes, ferried over to Bali, and flew back from Bali to Singapore after spending some time there. There was no problem on the Singapore to Surabaya leg, but we had an unpleasant surprise, and a poor experience on the Bali to Singapore leg.

At the Bali airport, we were informed that Bali airport considers (retractable) trekking poles as dangerous, and requires them to be checked in. Scoot's ground staff made it clear that it wasn't the airline's policy, but the airport's policy. However, at the time of booking, we were not presented with this information, so I never bought any checked-in luggage as my group was backpacking. If we were informed at the time of booking, we would've either not brought the trekking poles or paid for the checked-in luggage early at a cheaper rate; but because we weren't told, we were forced to either throw the poles away, or pay a ridiculously expensive, last-minute fee to check-in just the poles. After contacting Scoot customer service back in Singapore, they were not apologetic, refused both full/partial refund, admitting to no negligence on their part, putting the entire blame on the customer and Bali airport.

Date of travel: October 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
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Thank jimthegreatone
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 November 2024

My initial flight between VTE and SGP was cancelled due to mechanical fault which I am happy to accept as safety first is important. However, once disembarked from the plane, the communication and support from the Scoot ground staff was really poor. The flight was rescheduled for the following day. However, none of the passengers were offered hotel options (we had to organise ourselves) or transport from the airport (again we had to organise ourselves).

On making my claim for expenses / inconvenience on my return to the UK, I was offered money I had spent (transport, hotel, food etc) but no compensation for inconvenience caused. I had already explored Vientiane so I had nothing new to do except sit in my hotel room, eat and sleep then go back to the airport. No apology from the check-in staff when checking in which made me think either the training given is poor or Scoot do not care about their passengers.

My trip to Singapore was to see my best mate for four days which was cut short to three days so rather than being a relaxed period, everything felt rushed. I wanted to post a review on the Scoot website but it doesn't have this facility.

Date of travel: October 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Darren C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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