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“Unfair charging of fee for errors due to a confusing booking system”
Review of Scoot


Reviewed 12 January 2025

I booked a flight for my wife to return to Perth.

On finalising the paymeny, i noticed her name details were messed up.
So I went back to the system to amend.

Guess what?
Scoot charged me $80 for the ammendment!
Same passenger !

They used terms like first name last name which as a Singaporean, it is very confusing.

THERE IS NO CHANGE in pax.
It is the same pax !

They should show some understanding and not say your system is not at fault.
Their ground staff mentioned this is not the first time such errors were made.

Absolutely UNFAIR

Date of travel: December 2024
Thank sintiow l
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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66 - 70 of 6,665 reviews

Reviewed 12 January 2025

Quality on board is actually not so bad, I flew from Singapore to Denpasar and it was ok. But you need to pay for all additional services and some services doesn't make sense. E.g. I had a ticket from Bali to Berlin and bough the option for flex flight (cost about 50 euros), but when I really needed to change my flight, they charged again for changing date (25 euro) and during change they didn't show any promotion, so, had to pay + 150 euro additionally for the cheapest available fly term. When I wanted to change ticket to close date, it's just "impossible" - I supposed to pay additional 850 euros :D , so, it was cheaper for me just to buy a new flight with a different company...
So, comparable with Ryanair in Europe. Possible to go, but just avoid any additional service.

Date of travel: January 2025
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank jsirrius
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 January 2025

I arrived at Changi Airport and wanted to print my boarding pass at the kiosk. However, due to an error, I went to the Scoot counter. I was shocked by the unprofessional and low-EQ Filipino lady, who was wearing glasses and manning the counter. She berated me and sarcastically said that I should arrive early, repeatedly stating that there had been two announcements about the counter closing for my flight. I arrived one hour before departure, but they closed early without providing an explanation. The staff should receive additional training in customer interaction and conflict resolution.

The return flight also involved many unpleasant experiences. When I went to the counter to get my boarding pass, the staff informed me that the boarding time was based on Singapore time, which is one hour ahead. I was worried that I might be late again. To my surprise, when I arrived at the gate, I was two hours early. Furthermore, when it was time to board the plane, I was initially in the queue for row 1 but was told that only members and priority passengers could use that row. My seat is 4A, which is also in row 1. Consequently, I ended up being one of the last passengers to board the plane, while those in row 1 were already seated. Additionally, the plane I boarded had trash that had not been cleared from underneath the front seat.

When I contacted customer service, they provided generic replies that did not address my situation. I do not recommend Scoot to anyone due to their poor customer service and inadequate handling of customer feedback.

Date of travel: January 2025
Thank GoPlaces04232741305
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 January 2025

I want to bring to light the unprofessional and incompetent behavior of the airline staff at TRZ, who were handling passengers for a prestigious airline like Singapore Airlines. I traveled with my family of four, including a lap infant, from TRZ to SFO with Singapore Airlines as the connecting carrier. Unfortunately, the Scoot agents were completely unhelpful and seemed to lack basic training. They couldn’t explain the baggage policy or answer any of our questions.

I have traveled this same route multiple times, but this experience was by far the worst. To make matters worse, they charged us Rs. 9870 for the infant, which was completely unreasonable. The staff was not only poorly trained, but also struggled to communicate in English and were rude in their interactions. They can't even explain me or show me any reference about when the policy was made effective when I had travelled on this route multiple times before. The scoot agents are a disgrace for SQ and Scoot Airlines themselves.

Saravana Kumar K and Haaji Mohammed, you have lost a loyal customer who flies regularly with Singapore Airlines. It’s truly disappointing to see such a lack of customer service from both Singapore Airlines and Scoot.

Date of travel: January 2025
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank vasudevan m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 January 2025

A reasonably cheap airline that fitted our budget. We are in our 70's so not in a hurry. The first thing we found was the aircraft was freezing cold. Then we had to buy everything, even water! To add insult to injury none of our bank cards were accepted, Wise, Revolut and Pireus Bank. Had a few euros to buy water but given change in Singapore dollars.
Thus we arrived in Thailland cold (blankets were for sale) and hungry. Will give this airline a miss. Surly and unhelpful flight attendants.

Date of travel: December 2024
Thank Simon_Jester
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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