I arrived at Changi Airport and wanted to print my boarding pass at the kiosk. However, due to an error, I went to the Scoot counter. I was shocked by the unprofessional and low-EQ Filipino lady, who was wearing glasses and manning the counter. She berated me and sarcastically said that I should arrive early, repeatedly stating that there had been two announcements about the counter closing for my flight. I arrived one hour before departure, but they closed early without providing an explanation. The staff should receive additional training in customer interaction and conflict resolution.
The return flight also involved many unpleasant experiences. When I went to the counter to get my boarding pass, the staff informed me that the boarding time was based on Singapore time, which is one hour ahead. I was worried that I might be late again. To my surprise, when I arrived at the gate, I was two hours early. Furthermore, when it was time to board the plane, I was initially in the queue for row 1 but was told that only members and priority passengers could use that row. My seat is 4A, which is also in row 1. Consequently, I ended up being one of the last passengers to board the plane, while those in row 1 were already seated. Additionally, the plane I boarded had trash that had not been cleared from underneath the front seat.
When I contacted customer service, they provided generic replies that did not address my situation. I do not recommend Scoot to anyone due to their poor customer service and inadequate handling of customer feedback.