I flew this airline for the first time. Old airplane and not comfortable at all. Service was disappointing. The crew was more concerned to catch some sleep. The top of my seat fell apart. Luckily they could fix it. Seats were worn out and not comfortable. They offered upgrades for far too much money! We were not able to check our luggage through to Guatemala City, but on the way back it was possible.Missed connecting flight to Guatemala City because of long waiting by arrival in the airplane and in the bus driving us to the custom. Total 1.5 hour.