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“Worst flight ever”
Review of Air Canada


Reviewed 13 December 2017

Supposedly flying home after an excellent holiday in North America we instead sat in Toronto Airport for over 12 hours. On arrival we discovered the flight had been delayed by 6 hours because of a mechanical issue. In the end we were left in an empty airport until after 04.00 in the morning, departing many hours after the 'supposed' Help Desk had gone home. We received little information and no support, though we eventually, after much queuing, were given some free food. At one point two flights to Heathrow were called to the same gate and they then boarded the passengers who were due to fly 4 hours after us. We were offered no compensation.

1  Thank Pete B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,425 - 4,429 of 15,434 reviews

Reviewed 13 December 2017

We brought premium economy seats because we are not little ( I'm 185 cm / 6 foot 1 inch) and the thought of long flight in tight confines was going to be a challenge. Lucky for us the promised extra little bit of leg room and slightly wider seats came true. The rest of the flight experience however was the unexpected challenge.

Whilst we did not expect luxury, we could at least expect some sort of basic service and food provided. For the entire 15 hour flight (BOTH WAYS) we were provided with one bottle of water at the start and 2 small cups of water the rest of the time. Food was sparce to the extent a cold bun with ham was the biggest meal. There was a continuous "we're so busy right now" response to any request for water, (ok coffee and tea was not provided due to turbulence but only offered then cancelled (BOTH WAYS) due to this once) and any other food or drink requests fell on deaf ears. We are not regular O/S travellers but we have received more water/drinks and food on a 5 hour flight to Perth , in fact more on a 3 hour flight to Melbourne. On such a long flight with border controls meaning you cannot take anything on the plane with you ( fair enough) someone should tell Air Canada to expect people to ask for something more than snacks and dirty looks if you ask for more than 1 bottle of water allocated to you. Several people I know have had the same recent experience travelling on Air Canada and really if they don't improve this area of customer service they might as well call themselves Air Camel as no one else would puit up with such tight water and food restrictions for 15 hours

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    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Miken B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2017

Air Canada Toronto-New Delhi. Great flight, great service. Badly spiced, badly cooked meals spoiled the whole flight. No choice of spice/chillies-less or western-style meals. Had to search for chicken pieces in the chicken curry. Unwholesome and dry nan/paratha bread. To add insult to injury, pretentious and misleading menu meant to sound gourmet is anything but. Large number of fellow passengers grumbled. A stewardess said such complaints not infrequent.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank Anand A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2017 via mobile

We had to wait 2 hours standing in the customer service line before fighting to get us to Barcelona within a reasonable timeframe. On the first flight from Montreal to Toronto, we waited 2 hours on the tarmac without any water or snacks (the whole flight was supposed to be 1 hour). Additionally, when we got off in Toronto, people were waiting at the gate for the transfers. They told all of us going to Barcelona to “run” across the entire airport. When we got to the gate, the gate agent told us that they lied to us and only told us to run there to reduce chaos (by creating more chaos?).

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
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1  Thank Alison F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2017 via mobile

Where to start? Our plane out of Paris was delayed by over 2 hours due to weather, understandable. But when we arrived in Toronto they couldn't locate our bags upon going through customs and wouldn't let us through until they were located, a process which took 45 minutes and caused us to miss our connecting flight. They rebooked us for a flight to Chicago and then Denver (our original destination) with only one hour in between flights. We were told to pick up our bags since we'd be transferring from Air Canada to American Airlines, but the bags never came off the plane because they'd been transferred and Air Canada has no way to track your bags via app or web so how were we to double check what the employee told us?

After we missed our second flight from Chicago to Denver the girl at customer service was eating a freaking hamburger while assisting us and joking and laughing with her coworkers. We were rebooked again for a flight the next day without an apology or concern. Just a very rude "one hour between flights is usually enough time." Obviously not.

What a horribly disorganized airline with rude employees at the customer service desk in Chicago. Avoid at all costs!!!!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
2  Thank Kara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC