I am writing this email in absolute frustration and anger over the appalling service I’ve received during my recent travels with Air Canada.

On my flight from London to Vancouver, I had pre-booked halal meals, which were completely ignored. I was left hungry for the entire duration of the flight, with nothing but two pieces of bread offered. This is beyond unacceptable. Is this seriously how you treat your customers? I repeatedly asked for some form of snacks since I do not drink tea or coffee and am allergic to cheese, and still, nothing was done. This is some of the worst customer service I’ve ever experienced.

To make matters worse, today I had a connecting flight from Vancouver to Toronto and then to London, and to my disbelief, my flight was canceled without any notice or explanation. I had to wait for 90 minutes just to get my flight rebooked, and now I’m stuck in the airport waiting for a flight that’s not until 7 PM! I have received no satisfactory answers as to why this happened, and I’ve been left stranded without any support. Also, on my flight from Vancouver to London I was left with the same food problem as before I wasn’t provided what I asked for and I was left with a small piece of bread as the flight on my way to Vancouver.

I work in the airport industry myself, and I’ve never seen service as bad as this. This whole ordeal has been a stressful, infuriating nightmare, and I am furious at how I’ve been treated. I expect immediate and fair compensation for the inconvenience, hunger, and stress that your company has caused me. I never expected such disgraceful service from Air Canada, but this experience has left me absolutely disgusted.

I got the exit rows seats. They are awful. No usb port in sight to charge your phone, no TV screen, no small table to put stuff on. Yet every SINGLE other economy seat has all of those. I can't even eat food the offer because I have nowhere to bloody eat it!!!
The problem is, why is it more expensive and why say that it's better when in reality it's basically the worst seat on the entire plane?

I was very disappointed with my flights to and from Newfoundland. I paid for Business Class seats because I need the lie back seats. Due to my disability, the Zone 1 boarding line in not applicable. We don't drink, so the lounge is not as desirable. The seats are the sole reason that I book business. AC decided to change planes, and I suddenly realized that I was on a plane that had no business class. My seat was comparable to the Premium Economy. I don't understand how AC can put you in the premium economy seat and charge you the fee of business class. On one of the planes, I didn't even have a seat screen. Even with the extras business class offers, they do not provide free wifi. It seems to me that if they don't provide a seat screen, they should provide free wifi. Although, the downgraded plane and seat is my biggest complaint, I also had to suffer the other typical complaints - the threat of a pilot strike, delayed flights that ended up costing me extra fees in transportation, and their precious business class lounge being closed while we waited the two hours for our flight. There is no direct flight to NL and I was surprised and discouraged to find that the same meal was offered on both flights. All in all, it was a very disappointing experience. It is not fair that they charge business class prices and provide economy priced seats.

Held hostage by Air Canada for 3 days! I experienced 21 delays, cancellations, gate changes in 3 days and cannot get AC to even respond! Suggested I go to small claims court but I’m too old, too poor and too tired to even go there. There’s a 2 year back log at CTA so I’m giving up - YOU WIN AIR CANADA!

I dont know if Janet, the check in Attendant will ever see this but in the event that she does, Thank you from the bottom of my heart for helping me get home when FLAIR failed in all areas of what an airline should be about. I was very nearly stranded in Edmonton because of their lousy customer service and complete lack of care and professionalism.

Air Canada, please continue to hire people like Janet. Passengers like myself who are at the mercy of airlines like FLAIR can only hope for an experienced and kind employee such as Janet to get us to our destinations with such extreme kindness and empathy.

I will forever be grateful and, will only fly Air Canada in the future.

And the next time I check in with AC Edmonton I'll keep an eye out for Janet to thank her again! ♡