The flight was delayed by more than 15 hours. They kept us waiting for over 4 hours and gave four different reasons for the delay. After those 4 hours, they announced that the flight was cancelled. They told the passengers, "We won't provide a hotel, but if you find one yourself, we will reimburse you." More than half of the passengers with connecting flights couldn't find a hotel because it was a long weekend, and everything was sold out, so they waited at the airport for 15 hours for the next flight. I filed a claim for the delay, but they said that since the delay was beyond their control, they would not compensate me.

Flight was delayed for 4 hours. I lost my special deal car rental and had to rent another car and paid extra USD 328. As per Air Canada I'm not eligible for any refund or compensation. Not to mention the time waisted at the airport and at the car rental desk to find me a car replacement. Flight delay was due to technical issue with the airplane, which had to be replaced by another airplane.

Choosing Air Canada was a terrible mistake. The service was horrible, some staff members were inconsiderate, and the food was fit for garbage. One of the crew members was talking to a fellow traveller as if she were talking to a child. I had no idea what the issue was, but the way the air hostess talked to the customer was not dignified or professional. The customer in question was calm and trying to convey her idea. But the air hostess continued belittling her using some childish connotations. I think this Air Hostess had no respect for the people who travelled from that region, thinking that they did not deserve the respect they were entitled to. There are other ways to travel, and this company will never get my money or that of my friends.

In my recent vacation to Japan, I flew with Air Canada and experienced severe inadequacies in their staff training and unprofessional conduct, particularly during the return journey.

My itinerary included a smooth outbound flight from Miami to Montreal and then onto Tokyo. However, the return journey from Narita to Montreal was marred by a series of unpleasant incidents.

Upon landing in Montreal, the airport's disorganization and chaos immediately became apparent. It took us an excruciating hour just to leave the airport. Given our extended 13-hour layover in Montreal, we decided to book a hotel near the airport to prepare for our final flight AC1650, scheduled to depart from gate C77 on September 15th at 8:35 AM.

As we arrived at the gate, announcements were made informing passengers that the Airbus 319 was fully booked and requesting volunteers to check their carry-ons. My wife, parents, and I had two essential carry-ons, so we did not volunteer.

When it was our turn to board (Group 4), an inexperienced Air Canada employee, a young woman no older than 25, approached me and asked me to place my bag in the size checker. I complied, and to my surprise, the bag, which I had used on numerous trips without issue, fit perfectly. However, the employee insisted that my bag was oversized and demanded that we must check both luggages or face being denied boarding. She even claimed that this was federal law and that we were in violation.

Her unfounded claims and unprofessional demeanor left us standing there while everyone else boarded the aircraft. After a considerable wait, she finally returned and asked, "Are you going to check your bags or do you want to speak to my manager?" Confident that I was within my rights, I requested to see her manager.

Shortly after, a more senior employee, a woman in her forties, arrived and asked, "What's going on? Why aren't you boarding?" I explained the situation, and she immediately asked me to place my bag in the size checker again. Upon seeing that it fit perfectly, she acknowledged, "Yes, you can board." However, the younger employee, clearly unwilling to admit her mistake, insisted, "No, I've already called my manager." The senior employee, visibly frustrated, replied firmly, "YOU DON'T UNDERSTAND, I AM YOUR SUPERIOR, AND I'M TELLING YOU, THEY CAN BOARD."

After enduring unnecessary stress and waiting, my wife and I were finally allowed to board. Unsurprisingly, our bags fit perfectly in the overhead compartments, further highlighting the absurdity of the situation. This incident added to the exhaustion of a 26-hour journey and marred what should have been a routine boarding process.

This experience exposed serious gaps in Air Canada's staff training and professionalism. I urge the airline to address these issues promptly and thoroughly to prevent future passengers from enduring similar frustrations. It is essential that Air Canada invests in comprehensive training programs that emphasize customer service, empathy, and adherence to company policies to ensure a seamless and positive travel experience for all passengers.

The two ladies holding up the check-in process didn’t help, by wanting their luggage returned to them, the airline attendant forced to leave her post to go and retrieve all their belongings.
While this was happening other staff also went awol, a young manager seemed completely overwhelmed, unable to find any kind of support,
This left us in limbo for some time with angry voices being raised around us.
When we eventually got to the check-in it was explained that the ladies needed medication that they had checked in, why couldn’t the ladies be temporarily moved to free up the queue.
After many hours we were called to board the Dash 8 transfer to Montreal, after we were seated and secured, it was only then the announcement was made that there was a problem with a wheel bearing and spare parts and technicians were in Montreal, why we were embarked and strapped onto an aircraft with a serious fault, god only knows.
After disembarking back into the terminal and waiting a very long time, we were finally told that the flight had been cancelled and we should collect our baggage from the carousel, they’d even managed to lose a suitcase with the unloading of the aircraft, no small feat considering we hadn’t gone anywhere yet, and to find a hotel or stay in the terminal for the night and report back the next evening, all through this we had no help from air Canada what so ever.
A notice board appeared by the desk with some kind of Q code for finding hotels, which was a useless act for those who were not savvy with modern technology or its systems.
Apart from the so called manager who was still uselessly talking to no body on his radio, a complete lack of staff to help or guide their customers was grossly apparent,
The situation was so dire there were older passengers in tears, being helped by fellow passengers, not what I need to see with a modern day airline in any country.
Fortunately some of the passengers were issued with food vouchers so we could get some food and drink.
24 hours after finding our own transportation and a hotel we finally got our Montreal to Heathrow flight, a personal opinion but cabin crew especially female with tattoos up their arms is not a good look, additionally the flight meals were inedible and the seats very cramped.
So no I don’t think we will be recommending air Canada to anyone.