We purchased the tickets at issue from Air Canada (through Expedia).

The problem that I am formally denouncing and complaining against, here, is therefore an Air Canada flight, operated by Lufthansa.

Re: Air Canada flight 9097 via Lufthansa flight no LH1751, from Athens to Munich on 30 September 2024.

An astonishingly long delay was inflicted to us, regarding this flight.

We had a connecting flight in Munich, to return home, to Canada. As did numerous other passengers in this flight, to other destinations.

Consequently, during the long delay, and afterwards the long flight, we endured stress, anxiety, powerless anger, mental anguish. (By the way, please instruct your employees - at the airport and in the plane -, to refrain in such a situation from making jokes in each other's ear, to laugh and have fun, while the passengers are submitted to a slow, lengthy torture.)

This is UNACCEPTABLE.

We are not talking about some "modest" airline company, nor some airports situated in a jungle.

Air Canada, Lufthansa. A flight from the capital of Athens, to a major city/and airport hub in Germany...

We have paid serious money for these tickets. While through our taxes, it is also with our money that our government has saved Air Canada from bankruptcy…

Same on you !

Shame on you.

This is the worst airline I have ever flown. I have flown them all and this is the absolute worst.
Delayed flight, held us hostage on the tarmac, would not let anyone off the plane after being rerouted. Attitude and being ignored from all the flight attendants. It’s amazing to me why anyone would fly this airline with all the horrible reviews, I only wish that I would have read the reviews before booking air Canada.

But here is one more terrible terrible review, to add to the long list.

Save your self the grief, frustration and Pain.

The flight was delayed by more than 15 hours. They kept us waiting for over 4 hours and gave four different reasons for the delay. After those 4 hours, they announced that the flight was cancelled. They told the passengers, "We won't provide a hotel, but if you find one yourself, we will reimburse you." More than half of the passengers with connecting flights couldn't find a hotel because it was a long weekend, and everything was sold out, so they waited at the airport for 15 hours for the next flight. I filed a claim for the delay, but they said that since the delay was beyond their control, they would not compensate me.

Flight was delayed for 4 hours. I lost my special deal car rental and had to rent another car and paid extra USD 328. As per Air Canada I'm not eligible for any refund or compensation. Not to mention the time waisted at the airport and at the car rental desk to find me a car replacement. Flight delay was due to technical issue with the airplane, which had to be replaced by another airplane.

Choosing Air Canada was a terrible mistake. The service was horrible, some staff members were inconsiderate, and the food was fit for garbage. One of the crew members was talking to a fellow traveller as if she were talking to a child. I had no idea what the issue was, but the way the air hostess talked to the customer was not dignified or professional. The customer in question was calm and trying to convey her idea. But the air hostess continued belittling her using some childish connotations. I think this Air Hostess had no respect for the people who travelled from that region, thinking that they did not deserve the respect they were entitled to. There are other ways to travel, and this company will never get my money or that of my friends.