Not only was my bag delayed till the following day when I needed it most, I also overheard 3 flight attendants talking bad on customers in a small huddled group. When I tried to ask them for help I was rudely pointed away towards an empty desk I had been waiting at for 10 minutes. Bad service, rude workers, won’t be flying through Canada anymore.

!!Passengers of air canada BEWARE!!

We have missed our flight due to incorrect information displayed on the standing electronic information board before entering the gates outside security near Starbucks.

I've scanned my boarding pass barcode on the board and it showed that the flight was delayed for 31 minutes, however when we got to the gate they advised there was no delay.

Multiple family members witnessed the screen can testify showed the board displayed the delay.

We relied on the information being displayed on the screen causing us to miss the flight. Otherwise we would've been at the gate per the time written on the ticket.

I've written to air canada to explain all of this- not only did they deny responsibility for showing the incorrect information, they said we should've been on the gate despite the incorrect information that a delay was displayed they refused to give us a refund.

Needless to say, we won't be taking air canada AGAIN.

!!Passengers of air canada BEWARE!!

Flew Air Canada 033 from Toronto YYZ via Vancouver YVR to Sydney SYD on November 12, 2024 and returned on AC 034 on November 27, 2024. Stopped in Vancouver on the way to fuel and pick up YVR to SYD passengers. Took about 2 hours there. Long long flight Toronto to Vancouver to SYD but very tolerable considering the miracle of travelling almost 16000 km!! We were in economy but in a bulkhead row there and back so excellent legroom. AC inflight entertainment is excellent - huge selection - watched six movies on the way home. Noise cancelling headphones = excellent investment! Service was good both ways. Food sustaining but nothing to write home about (our Air NZ meal to Auckland from SYD was much better) and on the Toronto to Vancouver leg buy food on board but free soft drinks and wine and beer. Here's the thing - Air Canada got us from Toronto to Sydney flawlessly and with minimal discomfort. The added fare in dollars or Aeroplan points for a business class or premium economy experience was better used by us for more flights or more holiday experiences. We have flown long haul on AC including Pacific, Asia and Europe many times (in my case my first flight was on Trans Canada Airlines in 1961!) and frankly AC ticks off my boxes - safety and overall reliable transportation to interesting places around the world. Well done again Air Canada.

Air Canada is a horrible airline. It's almost criminal what they charge and what they do with people. I was told I had to pay for an overweight bag, which is fine, however the charge for this was almost 200 dollars which is unacceptable for an extra 3 lbs. They have different teirs of flight options and youre forced to spend an extra 500 dollars just to have some security incase they cancel flights (which they always do) and to bring a bag.
Something needs to be done in Canada about regulating these airlines. It costs just as much for me to fly from BC to SK as it does to go down to Mexico. It makes absolutely no sense. I'd sooner drive than take flights with this company.

Went to Vancouver for a short trip. Flight was delayed over 3hrs. The Air Canada staff proceeded to tell us multiple reason why we were delayed. First we were waiting for the flight crew. 2nd once we were boarded see were waiting for the pilot. 3rd, Once the pilot was there then it was we were waiting for Air Traffic Control and finally after waiting even more the pilot says there was maintenance issues in an early leg and that is the reason for the delays. 4 different stories. I tried claiming a delayed flight over 3hrs and their customer service denied my claim saying it was a safety issue and therefore I didn’t qualify. When I asked 3 different times why we were told 4 different things and what the actual safety issue was I received no answer to my questions and was told they were no longer going to correspond with me. I feel like they just say “safety issue” so that they do not have to pay flight delay of $400 because honestly how do prove otherwise. Probably get rained that way, vague answers, deny claims so that people just give up.