Our flight was cancelled 5 minutes before boarding. No one had the decency to advise us. No announcement, no e-mail, no notice on the AC APP! Customer service was appalling. No one new what to do, where to guide us. We missed our direct flight to Barcelona on Sept 1/ 24 where we were supposed to board our 7 day cruise. There were 2 other available flights to Barcelona with other airlines that they could have transferred us to, but by the time anyone could help us ,it was too late. They finally managed to get us to our next port of call, but led us to miss 2 days of our cruise and a prepaid excursion. The worst part is they refuse to compensate for any expenses incurred. On their customer service page, they show that they compensate for arrival more than 24 hours later. Unfortunately they don't follow through with that. They did offer to at least refund our taxi back home, but then sent me an e-transfer that didn't't work. Scam , I say. Unless you are a frequent flyer, Air Canada doesn't care about you!

I was flying from Toronto to San Diego and i wait 20 minutes to just check in my bag because the workers weren't there.I got to my gate and the flight was delayed 3 hours and switched gates 4 times.Then the flight did not have any water for free it was five bucks.Then the entertainment system stopped halfway through. Please never fly if you don't wan't to go insane.I wish i could give zero stars

First of all we’ve flown with AC many many times. We fly to Milan at least 2-3 times a year. The flight in the summer was always direct from Toronto. Lately, it doesn’t matter what time of year we travel but there’s always a stop in Montreal. Since we been passing through the airport in Montreal we’ve noticed lots of improvements. Maybe once the Montreal airport is renovated AC will go back to Milan Toronto nonstop. It’s 8hr 50 min to Montreal then another hour to Toronto. Meanwhile it’s only 8hr 35 min direct from Milan to Toronto.

If you have any option to choose any other airline, you will be better off. If you are looking for a comfortable flight, decent onboard snacks and legroom, this airline is not it. Being delayed by 2-5hrs is now expected. I will opt for a flight at 6AM or 11PM with Westjet, Porter, or any other carrier before choosing another Air Canada flight.

Check in process was a nightmare with a very long line. Forced to pay to upgrade seats at the airport since they oversold the flight.