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“Very terrible experience”
Review of Air India


Reviewed 30 March 2018

Very terrible airline!! I will never travel with them again. Cancelled my transfer without informing me and then tried to put me on a flight that was 24 hours later. Due to this I missed the reasons for which I travelled to india (due to prayers for my late grandfather). They have been rude, unhelpful and have very poor customer service. The so called manager at Delhi airport walked away from me when I was talking to him!! No customer skills at all.

I have put in a complaint and still have not even received acknowledgement from the department who are supposed to be dealing with this. NEVER FLYING WITH THEM AGAIN

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    • In-flight entertainment (WiFi, TV, films)
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    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank S55558888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 30 March 2018 via mobile

The air hostess service is very disappointed not helpful very rude and no common sense
I was traveling back from Delhi , when the plane was on the runway an announcement was made request if a Doctor was on board
A passenger was not well , the plane was taken back and the passenger was take off along with his luggage, this took over 2 , while this was happening we were given water to drink . I decided to have a drink of my own alcohol a single whiskey shot as I was traveling alone and was very tired from my long journey I was carrying small 1/2 bottle of , which I did not hide and opened and pured in the cup given by the staff and drank it over the next 10 minutes. I was not disturbing any one and quietly watching Tv .20 minutes later I was confident by her leader who was very loud asking I was drinking I said yes I have had I drink about 20 minutes ago. This is where it all went wrong she tried to make a big scene out of it saying I should not be drinking my own alcohol and I will be fined for this as soon as I get to Birmingham. I said I'm sorry I did not know I did pured this right in font of you Staff who did not mention anything then why now ?she was very loud rude and call the captain while the was happening passengers around me who Were not known to me were saying how rude she was and I have done nothing wrong Captain came we both spoke in a polite manner When I explained to him and showed him the small bottle he said it's fine and left
After that the look on her face and service was unbelievable to extent that I asked for a coffee when the were serving to all I was totally ignored 2 requests was also same say there's one on it's way but nothing came
I can understand people get drunk and cause problems , but not all customer are the same
I do travel a lot on panes and different airlines never have had been in a situation like this . As we landed Birmingham nothing was said and no fine given to me
If she was well trained in her job all this should have been expressed kindly just like the captain did
Air india need to improve on air hostesses
Who can see and understand the customer
Please take a leaf from others like
Emirates airlines

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1  Thank mcsingh2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2018

The worst company I've ever flew. The flight attendants are very rude. From the face, one realizes that they would not like to be there. The mutimidia's earpiece did not work. Similarly, the usb input to charge the cell phone did not want to work. It is remarkable the lack of maintenance of the airplane. It seems to me that the company is not even interested in this ...

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Thank renatoa95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2018

We had reservations - being a neighbour of the Bangladeshi Biman Airlines - we thought we may receive a subpar experience. However, we were amazed at the airlines excellent level of customer service as well as the excellent food! This airline may not have the bells and whistles of leading airlines but really at the end of the day, its usually the food and the service that matters :)
Sure they can do well with in flight entertainment such as Wifi and more selection of movies, but even an Emirates or a BA flight will still lack a good useable level of Wifi.

Will be using them again if we ever do go India again! and why not? Had a lovely time.

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    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Syed_Ibrahim_Ali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2018 via mobile

Without a doubt the worst airline I have ever flown on. The plane itself, a 787, is ok enough. However, the flight crew are the absolute pits. They don’t want to be there, they don’t do anything but the absolute minimum and sometimes not even that. Asking for a glass of water, from the look on the female flight attendants faces it’s as if your asked them if you can take their daughter to bed. They REALLY are that bad. On a 7 hour flight the majority of the stewardesses simply choose to sleep behind a curtain! Only reason I flew them was for the sake of convenience. Next time I’ll put up with stopping off at Dubai and will choose Emirates or anyone else just not these numpties. Hopefully they will be bankrupt soon then finally also those miserable flights attendants might finally regret their attitudes towards customers!

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    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank gooji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC