We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“A different experience” 4 of 5 bubbles
Review of Air New Zealand


Wellington, New Zealand
Level Contributor
60 reviews
30 helpful votes
“A different experience”
4 of 5 bubbles Reviewed 1 week ago

I recently had a bad experience on an Air New Zealand flight from Fiji to Auckland and wrote a critical review. Yesterday I did the same trip in the other direction and the experience was totally different. The cabin crew, all slightly older, were a delight and on the whole were customer focused not self absorbed! I think they can still learn from their colleagues on other pacific airlines who all seem to be customer focused first. However well done AirNZ and I hope you manage to keep improving on the service you provide us!!

Travel Tip: Remember the cabin crew are there to serve us, not themselves!!
See more travel tips
  • Travelled March 2017
    • 4 of 5 bubbles
      Seat comfort
    • 4 of 5 bubbles
      Customer service (e.g. attitude, care, helpfulness)
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Food and Beverage
    • 4 of 5 bubbles
      Legroom
    • 3 of 5 bubbles
      In-flight entertainment (WiFi, TV, movies)
    • 3 of 5 bubbles
      Value for money
    • 5 of 5 bubbles
      Check-in and Boarding (e.g. efficiency, service at gate)
Helpful?
Thank Learnfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

3,003 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Wellington, Wellington, New Zealand
Level Contributor
120 reviews
18 helpful votes
“Dunedin Flights and trip”
5 of 5 bubbles Reviewed 1 week ago

Another great flight and Service, We always enjoy the service on Air New Zealand, I have never had a bad service experience

  • Travelled March 2017
    • 3 of 5 bubbles
      Seat comfort
    • 5 of 5 bubbles
      Customer service (e.g. attitude, care, helpfulness)
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Food and Beverage
    • 3 of 5 bubbles
      Legroom
    • 3 of 5 bubbles
      In-flight entertainment (WiFi, TV, movies)
    • 5 of 5 bubbles
      Value for money
    • 2 of 5 bubbles
      Check-in and Boarding (e.g. efficiency, service at gate)
Helpful?
Thank MartyandAmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
121 reviews
41 helpful votes
“Great service”
5 of 5 bubbles Reviewed 1 week ago

My wife and I redeemed an AirNZ flight from Sydney to Auckland return in Feb 17 to catch up with 2 overseas travel chums. The flight across was fine as it was the old Boeing 767, The return flight was on a more modern boeing 777. Our advice, always try to get the newest plane as its level of comfort is far superior!! We also took an internal flight from Auckland to Keri Keri in the north. That was economy class on a Dash 8, an excellent plane with plenty of leg room and space.

  • Travelled February 2017
    • 5 of 5 bubbles
      Seat comfort
    • 5 of 5 bubbles
      Customer service (e.g. attitude, care, helpfulness)
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Food and Beverage
    • 5 of 5 bubbles
      Legroom
    • 4 of 5 bubbles
      In-flight entertainment (WiFi, TV, movies)
    • 5 of 5 bubbles
      Value for money
    • 5 of 5 bubbles
      Check-in and Boarding (e.g. efficiency, service at gate)
Helpful?
Thank Backhome1012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waitakere City, New Zealand
2 reviews
1 helpful vote
“From start to landed”
5 of 5 bubbles Reviewed 1 week ago

I recently travel from Auckland to Wellington on the Air New Zealand From the start of my trip to landing in Wellington. I find that all aspect of my trip with Air New Zealand were met and proudly well in all areas. Captain and it cabin crew were excellent. Sincerely will recommend this airline to any other travellers.

Travel Tip: Check in early to get out off the queue.
See more travel tips
  • Travelled March 2017
    • 5 of 5 bubbles
      Seat comfort
    • 4 of 5 bubbles
      Customer service (e.g. attitude, care, helpfulness)
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Food and Beverage
    • 5 of 5 bubbles
      Legroom
    • 4 of 5 bubbles
      In-flight entertainment (WiFi, TV, movies)
    • 4 of 5 bubbles
      Value for money
    • 3 of 5 bubbles
      Check-in and Boarding (e.g. efficiency, service at gate)
Helpful?
1 Thank Freeway2161
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
9 reviews
“19 tour of NZ”
5 of 5 bubbles Reviewed 1 week ago via mobile

No better way to start and end a trip to such a beautiful country than taking Air New Zealand and purchasing their premium economy seats.

As good as or better than a lot of airlines first class. And they have the largest bathrooms I've seen.

Great service and food coupled with plenty of room made the trip a pure joy.

Great job Air New Zealand. Wish you flew to more countries in Europe.

  • Travelled March 2017
    • 5 of 5 bubbles
      Seat comfort
    • 5 of 5 bubbles
      Legroom
    • 4 of 5 bubbles
      In-flight entertainment (WiFi, TV, movies)
Helpful?
Thank steve y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC