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“Friendly staff, clean plane and good communication from crew.”
Review of Air New Zealand


Reviewed 29 June 2018

Enjoyed our flight, food and entertainment was excellent. The plane was clean and comfortable (still not a lot of room) but manageable.Crew were friendly and kept us informed regarding turbulence etc. Nice smooth landing.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank 9chooks10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 29 June 2018

Due to B787 Trent engine problems our flight pushed back 2.5 hours but this was not so much a problem as we knew well in advance. Big ups to the flight crew who were brilliant and kept everyone watered fed and chatted easily to the public they served, The inflight meals were good. 13hours 40 so lucky the IFE is so good!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank carhbs59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2018 via mobile

So happy to see the message on the screen as I sat down - Kia or a Marj Fox, Welcome aboard. Nice touch Air New Zealand. After using several European airlines it was so comforting to be back with an airline that knows how to treat it's passengers.

Thank marjf751
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

As always they deliver a professional service, with an added touch. the best carrieer in New Zealand, and one of the best in the world.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank eamonnrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

Travelled three times now. Everything excellent - staff particularly good. Loved being able to entertainment system to order a tea while everyone asleep. Seats etc pretty much like other airlines, entertainment and entertainment system really good. Warmth and professionalism give Air New Zealand the edge. And the safety videos are not only entertaining but reflect the 'vibe' of travelling with them.

Thank Dee O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC