I'm flying to Brindisi with Al Italia in a few days time. When adding the API data I noticed that my name was incorrect, the short form was used rather than the full name. I called to ask to have this changed and had to pay £25 for the privilege and was told that they hoped they could do it in time. The woman on the phone was quite rude in her manner and made me feel like a fool.
I also paid extra to book seats but the seats were only booked on one leg of my two leg flight.
The preflight experience has been really poor and I am certainly not looking forward to flying with them.