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“Nice flight”
Review of Alitalia


Reviewed 23 August 2020

Nice and punctual flight along with kind staff.
I only would have preferred to be told in advance to take with me surgical masks instead of fabric ones. It happened on the flight back to London. London - Rome no one complaint about masks at all.

Date of travel: August 2020
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Thank claudiacedraro
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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101 - 105 of 20,151 reviews

Reviewed 23 August 2020 via mobile

And the service, save 1 really nice flight attendant, was abysmal. You would have thought you were on a NYC Subway. And the subway would have been faster. 1 hr delayed leaving the gate I'm, as well, but the pilot made it up in flight, which was great!
I'm calling Delta to make sure I can switch the airline coming home.
There are so many great carriers flilying Intl, you can do far better. Never again.

Date of travel: August 2020
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2  Thank mjanedis
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 18 August 2020

AWFUL customer service, at least in Athens.
The guy answering the phone is not only bored do death but he also has no clue!!!
He should be fired, yesterday!

Date of travel: July 2020
2  Thank Dorela B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 15 August 2020 via mobile

Wow, what a pleasant surprise! We flew BC from Milan Linate to Amsterdam and despite of all the Covid19 issues and regulations, our purser managed to create a welcoming and friendly atmosphere with her lovely talks and caring attitude. A recommendable experience!

Date of travel: August 2020
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4  Thank roelgrol
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 15 August 2020

The worst experience with an airline in my entire life, and I'm an Italian person living abroad which usually takes around 20 to 30 flights per year, so I have quite a lot experience with airlines. Take some pop-corn and enjoy the story, it is hilarious and scary at the same time.

I booked a return ticket London-Rome 24th-28th of July for visiting my family. Then around beginning of July we had a bad family situation for which I had to anticipate my trip, so I've decided to book another return ticket London-Rome 9-19th of July. I fly to Rome on the 9th, and get to the city quite ok. Then around the 15th I take the decision to not come back to London on the 19th, but stay in Rome until the 28th. Decided to do so also because Alitalia (this great airline) took a lot of proud on their flexible services, for which you can change any flight at no extra cost. Well guess what? The only way to change flights was by calling their customer service (yes why in 2020 you would allow such a complex mechanism of changing flights online?), and obviously it was impossible to get ahold of someone. I tried for an entire week, calling between 10 and 30 times per day, with no luck (I have phone company proof of this). Moreover the phone line is not free, you actually pay every time you call them (such a scam). I ended up paying around 60 Euros of phone bill, with no luck. But wait for it, the story is not finished, there is an even more tragic ending.
At this point I realised I'm not able to change flights, and started to live with it. I still have my return flight to London on the 28th, and I told myself to be patient because the situation with the current pandemic is not easy for many people, Alitalia probably had to handle to many phone calls and different cases that they might be for sure overwhelmed with work. Fine. Then I show up at the airport on the 28th of July, to discover that my return ticket has been cancelled because I did not show up on the first flight. What??? Yes, apparently this great airline automatically cancelled a return ticket if you do not use the first flight, and you do not communicate your decision within 24 hours of the first flight departure. And what is the way of communicating such decision? By calling the customer service, easy! I told my impossibility of reaching the customer service for an entire week at the airport personal, and as an answer I get 'Yes you are right, most of our employers are on furlough at the moment and that is why nobody usually picks up the phone'. Awesome, really great company. At this point I did not know whether to cry or try to kill someone at the airport, despite my complains and my anger there was nothing I could do, I had to buy another flight to be able to get back on the same day, for the cheap price of €110. What a great experience and great company!

A simple return flight London-Rome costed me more than €1000 Euros, 5 flights in total and countless hours spent on the phone. Let alone my frustration and feeling of helplessness. I believe I've tried more than 40 different airlines in my life, from low cost to high luxury ones, flying both economy and business. This was by far the worst experience of my life, and what really makes me sad is that it is from the representative airline of my country. I am ashamed, and feel sorry for all the people who will have to travel with them. I will make sure none of my friends will ever use Alitalia again, and my advice to you is to avoid it as much as you can.

Date of travel: July 2020
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2  Thank 131stefanoo
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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